Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle property claims from start to finish, ensuring accurate records and effective communication.
- Company: Join Chaucer, a leading global insurer with a diverse and inclusive culture.
- Benefits: Enjoy flexible hybrid work, extensive benefits, and wellbeing support.
- Other info: Opportunities for career growth in a dynamic, supportive environment.
- Why this job: Make a real impact in the insurance industry while developing your professional skills.
- Qualifications: Experience in property claims and strong organisational skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Chaucer is a leading insurance group at Lloyd's, the world’s specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Headquartered in London, with international hubs in Copenhagen, Dubai, Miami, Dublin, Singapore, Sydney and Bermuda, we are closer to our clients across the world.
Job Summary
Responsible for handling claims from first advice to settlement, including the instruction of surveyors, adjusters and/or lawyers where appropriate, ensuring that Chaucer’s records accurately reflect the current status of each claim.
Main Duties
- Liaising with co‑insuring syndicates, companies and claims bureau on large or contentious claims (including issuing market circulars)
- Assigning, managing, controlling and liaising with relevant service providers during the life of a claim (including lawyers, loss adjusters, third‑party administrators)
- Maintaining files for all lead and Claims Agreement Party claims ensuring that Chaucer’s electronic claims records accurately reflect the current position
- Exercise knowledge of the laws of tort and contract and keep abreast of relevant statutory and case development
- Building and maintaining relationships with brokers, adjusters, agents, coverholders, TPAs and other service providers, dealing with them in an efficient, polite and professional manner
- Liaising with reinsurance and underwriting departments as may be required on key issues
- Work with class underwriters to monitor particular classes of business and identify claim activity within it, including suggesting remedial measures for the future
- Respond to policyholder complaints via the established mechanism
- Preparation and analysis of monthly/quarterly reports
- Consult with class underwriters in situations where clarification of underwriting intent is required, where requests for ex‑gratia/commercial settlements have been presented, and where coverage is disputed
- Undertake business travel if and when necessary
Regulatory Responsibilities
- Provide guidance to customers on how to make and/or progress a claim
- Supply appropriate information to the customer on any claim being handled
- Ensure prompt agreement on settlement terms and pay valid claims in a timely manner once settlement terms have been agreed
- Identify, record and refer customer complaints as appropriate
- Ensure that the principles of Treating Customers Fairly are upheld by agents and service providers
- Maintain certification of any regulatory training requirements
Requirements
Relevant Experience
- Experience of handling property claims, high‑level organisational skills. Any experience across property binders, energy or marine classes, CII, or progress towards ACII would be desirable.
Education & Experience
- Maths and English GCSE or equivalent, five GCSE passes at grade C or higher.
Personal Skills
- Ability to work without direct supervision
- Professional outlook
- Excellent organisational skills
- Good communication and negotiation skills with the ability to liaise at all levels
- A flexible and diplomatic approach with an investigative and enquiring mind essential
Benefits
Chaucer is a leading global insurer operating in both Lloyd’s and company markets, helping industries worldwide manage risk—from nuclear, shipping, manufacturing and property. We offer:
- A flexible hybrid work model that supports individual and team needs.
- A diverse, inclusive culture that values people for who they are.
- Extensive, non‑contributory benefits, including medical, life and pension cover, flexible holidays and wellbeing support.
We have shown strong financial success with our gross written premiums growing from $1.4 bn in 2019 to $3.5 bn in 2024. Backed by strong teams, platforms and client relationships, Chaucer is poised for continued success.
Claims Adjuster - Property employer: Chaucer Group
Contact Detail:
Chaucer Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Adjuster - Property
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those who work at Chaucer or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on property claims and the latest trends in the insurance market. Show us you’re not just another candidate but someone who’s genuinely interested in the role.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Get comfortable talking about your experience and how it relates to the Claims Adjuster role. Confidence is key when you’re in front of the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Chaucer team. Let’s get you that job!
We think you need these skills to ace Claims Adjuster - Property
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Adjuster role. Highlight your experience with property claims and any relevant qualifications like CII or ACII. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the insurance industry and how you can contribute to Chaucer. Keep it professional but let your personality come through.
Showcase Your Communication Skills: As a Claims Adjuster, you'll need excellent communication skills. In your application, give examples of how you've effectively liaised with clients or service providers in the past. We love seeing those interpersonal skills in action!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Chaucer!
How to prepare for a job interview at Chaucer Group
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of property claims and the specific processes involved. Be ready to discuss your previous experiences handling claims, especially any complex or contentious ones, as this will show your expertise and confidence in the field.
✨Showcase Your Communication Skills
As a Claims Adjuster, you'll need to liaise with various stakeholders. Prepare examples of how you've effectively communicated with brokers, adjusters, and clients in the past. Highlight your ability to maintain professionalism and build relationships, as this is crucial for the role.
✨Demonstrate Organisational Prowess
Chaucer values high-level organisational skills. Bring examples of how you've managed multiple claims simultaneously, ensuring that all records are accurate and up-to-date. Discuss any tools or methods you use to stay organised, as this will reflect your suitability for the role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about potential challenges you might encounter in the role and how you would handle them. This could include dealing with policyholder complaints or negotiating settlement terms, so prepare thoughtful responses that showcase your problem-solving abilities.