At a Glance
- Tasks: Support the Distribution team with admin tasks and broker relationship management.
- Company: Join Chaucer, a leading insurance group at Lloyd's, with a global presence.
- Benefits: Enjoy flexible working, extensive benefits, and a supportive culture.
- Other info: Opportunities for professional growth in a diverse and inclusive environment.
- Why this job: Be part of a dynamic team that protects industries worldwide.
- Qualifications: A-Level education and experience in administrative support preferred.
The predicted salary is between 35000 - 45000 £ per year.
Chaucer is a leading insurance group at Lloyd's, the world's specialist insurance market. We help protect industries around the world from the risks they face. Our customers include major airlines, energy companies, shipping groups, global manufacturers and property groups. Headquartered in London, with international hubs in Copenhagen, Dubai, Miami, Dublin, Singapore, Sydney and Bermuda, to be closer to our clients across the world.
Job Profile Summary
Provides administrative and operational support to the Distribution team within an insurance syndicate. The role focuses on the smooth running of broker relationship activity (including reporting, finance, governance, systems updates and coordination), enabling Relationship Managers to prioritise external engagement. The postholder will have a good understanding of the London Market insurance distribution environment, excellent attention to detail and a proactive, service-oriented approach.
Job Description
- Act as the operational point of contact for the Relationship Management team, coordinating day-to-day administration and ensuring tasks are progressed and tracked to completion.
- Maintain accurate broker records in relevant systems (e.g., CRM and internal trackers), including contact details, ownership, segmentation, visit logs, meeting notes and agreed actions.
- Coordinate onboarding and offboarding activities for brokers/partners as required (e.g., due diligence packs, internal introductions, distribution approvals workflow support, and maintenance of required documentation).
- Support planning and coordination of broker meetings, market visits and events (scheduling, agendas, papers, attendee lists, logistics and follow-up actions), ensuring appropriate records are retained.
- Produce and maintain management information for Distribution (e.g., relationship activity, broker contact coverage, meeting cadence, actions tracking, pipeline snapshots), ensuring data quality and timely delivery.
- Support budgeting, invoicing and monitoring of broker invoicing and agreements.
- Provide support to Distribution governance where required (e.g., preparing packs, circulating materials, taking minutes, maintaining decision logs and tracking actions through to closure).
- Maintain document control for Distribution materials (e.g., broker presentations, proposition documents, service levels, visit reports and templates).
- Liaise with internal stakeholders (Underwriting, Operations, Finance, Compliance, Claims and Marketing) to coordinate responses and ensure distribution-related requests are progressed efficiently.
- Identify opportunities to improve distribution administration processes, controls and reporting documenting procedures and supporting consistent ways of working across the team.
Skills and Competencies
- Understanding of London Market insurance distribution and the role of brokers and managing agents.
- Proven administrative and operational support experience within a client/relationship management, underwriting, broking or market-facing environment.
- Excellent organisation and prioritisation skills; able to manage multiple requests, maintain trackers, and meet deadlines with minimal supervision.
- Attention to detail and data quality mindset, with confidence producing MI and maintaining accurate records.
- Systems literate, with experience of CRM platforms and strong Microsoft Office skills (particularly Outlook, Excel and PowerPoint).
- Clear, professional communication skills, able to coordinate across internal teams and support Relationship Managers with timely, accurate information.
- High levels of discretion and integrity when handling confidential information and sensitive relationship matters.
- Proactive and solutions-focused, with an interest in improving team efficiency, controls and ways of working.
Education
- Educated to A-Level (or equivalent) as a minimum.
- Cert CII or working towards would be advantageous.
We offer:
- A flexible office hybrid work model that supports individual and team needs.
- A diverse, inclusive culture that values people for who they are.
- Extensive, non-contributory benefits, including medical, life, and pension cover, flexible holidays, and wellbeing support.
Broker Distribution Operations Specialist employer: Chaucer Group
Chaucer is an exceptional employer, offering a dynamic work environment in the heart of London, where employees are empowered to thrive within a diverse and inclusive culture. With a strong focus on professional development, extensive non-contributory benefits, and a flexible hybrid work model, Chaucer ensures that its team members are well-supported both personally and professionally, making it an ideal place for those seeking meaningful and rewarding careers in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Broker Distribution Operations Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the insurance industry, especially those connected to Chaucer. Attend events or webinars where you can meet potential colleagues and show off your enthusiasm for the role.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the London Market insurance distribution. Be ready to discuss how your skills align with the operational support needed for the Distribution team.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed multiple tasks or projects simultaneously. This will highlight your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Chaucer team.
We think you need these skills to ace Broker Distribution Operations Specialist
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand the role and the company. Check out Chaucer's website to get a feel for their culture and values. This will help you tailor your application to show how you fit in.
Be Clear and Concise:When you're putting together your application, keep it straightforward. Use clear language and avoid jargon. Remember, the goal is to communicate your skills and experience effectively without overwhelming the reader.
Show Off Your Skills:Highlight your relevant experience and skills that match the job description. If you've got a knack for organisation or data management, make sure to mention it! We want to see how you can contribute to the Distribution team.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way to ensure it gets to the right people. Plus, it shows you’re serious about joining the Chaucer team.
How to prepare for a job interview at Chaucer Group
✨Know Your Insurance Basics
Before the interview, brush up on your understanding of the London Market insurance distribution and the role of brokers. Familiarise yourself with key terms and concepts that are relevant to Chaucer's operations. This will not only show your interest but also help you engage in meaningful conversations during the interview.
✨Showcase Your Organisational Skills
Be prepared to discuss specific examples of how you've managed multiple tasks or projects simultaneously. Highlight your ability to maintain accurate records and track progress, as these skills are crucial for the Broker Distribution Operations Specialist role. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Proactive Problem-Solving
Think of instances where you've identified inefficiencies in processes and taken steps to improve them. Chaucer values a proactive approach, so be ready to share how you've contributed to team efficiency in previous roles. This will illustrate your solutions-focused mindset.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use for CRM, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
