At a Glance
- Tasks: Provide hands-on IT support and maintain essential systems across multiple offices.
- Company: Join a growing ICT team at Chattertons, known for its inclusive culture.
- Benefits: Enjoy equal opportunities, a supportive environment, and career development.
- Other info: Flexible hours with occasional out-of-hours work and travel between offices.
- Why this job: Make a real difference by helping staff with tech challenges every day.
- Qualifications: Maths and English Level 2, computing degree or equivalent experience required.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for an IT Support Engineer to join our growing ICT team. As part of a hands‐on team you will be a key point of contact for staff across the firm, providing support through our helpdesk and helping to deliver and maintain the systems that the business relies on every day. The role is based at our Newark office, but you will be required to support all offices. There is a requirement to travel between offices, so a full current driving licence and use of your own vehicle (covered by business insurance) is essential. The role also involves occasional out‐of‐hours work to support maintenance windows, patching and migrations.
Location: Newark – Regular travel to all Chattertons offices
Department: ICT Department
Hours: 9am – 5.15pm Monday to Friday
Salary: Depending on Experience
Key Responsibilities
- Provide first‐line helpdesk support by logging, triaging, prioritising, resolving and escalating tickets, while keeping users updated and maintaining accurate records.
- Deliver remote and on‐site support across all offices for hardware, software, account, connectivity and day‐to‐day VDI issues.
- Provision, build, deploy, issue, recover and lifecycle‐manage end‐user devices and peripherals, maintaining accurate asset and stock records throughout.
- Carry out joiner, cross‐boarding and leaver processes, including Active Directory and Microsoft 365 / Exchange Online administration, mailbox and licence allocation, and hardware setup and recovery.
- Administer Microsoft 365 services, including Exchange Online (+ On‐Premise Exchange) Teams, SharePoint and OneDrive.
- Perform patch management and software updates, both scheduled out of hours and ad hoc, and respond to vulnerability findings.
- Install, configure and troubleshoot legal line‐of‐business applications, including SOS Connect / SOS Practice Manager and Diktamen.
- Maintain endpoint security tooling, support security awareness activity and training, and escalate cyber security concerns where appropriate.
- Verify backups, assist with file restore requests and participate in restore testing.
- Carry out quarterly office reviews, checking networking and shared equipment and addressing outstanding site‐specific issues.
- Assist with ICT projects, including system upgrades, hardware refreshes, office moves, and software or equipment rollouts.
- Create and maintain documentation, guides and knowledge base articles, support user training, and contribute to a strong digital safety culture.
Candidate Profile
- Maths Level 2 and English Level 2.
- Computing degree, higher education course, or equivalent industry experience.
- Windows 11 and Windows Server (2016 / 2019 / 2022) including Hyper‐V.
- Active Directory and Group Policy.
- Microsoft 365 and Exchange Online administration.
- Microsoft Intune endpoint management and device provisioning.
- Wired and wireless networking and TCP/IP, including switches, VLANs and firewalls.
- Helpdesk / ticketing systems and remote support tools.
- Industry certifications (e.g. CompTIA A+, Microsoft Azure / 365 / Endpoint Administrator).
- Legal line‐of‐business applications (e.g. SOS Connect, Diktamen).
- Endpoint security tooling and backup tooling.
- IT asset and stock management, including inventory control and asset lifecycle tracking.
- Strong troubleshooting and diagnostic skills across hardware, software and networks.
- Excellent communication, able to explain technical matters to non‐technical users.
- Well organised, able to prioritise a varied workload and work to deadlines.
- Accurate documentation and record‐keeping.
- Proactive, taking initiative and ownership of issues through to resolution.
- Customer‐focused and approachable, builds rapport with users.
- A team player with integrity who also works well independently.
- Flexible, adaptable and willing to learn and upskill.
- Sense of humour.
- Full current driving licence and use of own vehicle (business insurance) for travel across offices.
- Willing to work occasional out‐of‐hours for maintenance, patching and migrations.
Benefits
Chattertons recognises that it is essential to provide equal opportunities to all persons without discrimination. The firm has an Equality and Diversity Policy and this sets out the firm's position on equal opportunity in all aspects of employment. This is available upon request.
IT Support Engineer - Newark, Nottinghamshire in London employer: Chattertons Solicitors
Chattertons is an exceptional employer, offering a dynamic work environment in Newark, Nottinghamshire, where IT Support Engineers play a vital role in supporting our diverse team across multiple offices. With a strong commitment to employee growth, we provide opportunities for professional development and training, alongside a supportive culture that values teamwork and innovation. Our focus on equality and diversity ensures that every employee feels valued and empowered, making Chattertons a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer - Newark, Nottinghamshire in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Chattertons Solicitors values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges Chattertons Solicitors might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Chattertons Solicitors!
✨Direct Apply to Chattertons Solicitors
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We think you need these skills to ace IT Support Engineer - Newark, Nottinghamshire in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Chattertons Solicitors.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Chattertons Solicitors. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Chattertons Solicitors
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
