At a Glance
- Tasks: Provide hands-on IT support and maintain essential systems for our team.
- Company: Join a growing ICT team at Chattertons in Newark.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic work environment with travel opportunities and a focus on teamwork.
- Why this job: Make a real impact by supporting staff and enhancing technology across multiple offices.
- Qualifications: Experience with Windows, Microsoft 365, and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 £ per year.
We have an exciting opportunity for an IT Support Engineer to join our growing ICT team. As part of a hands‑on team you will be a key point of contact for staff across the firm, providing support through our helpdesk and helping to deliver and maintain the systems that the business relies on every day. The role is based at our Newark office, but you will be required to support all offices. There is a requirement to travel between offices, so a full current driving licence and use of your own vehicle (covered by business insurance) is essential. The role also involves occasional out‑of‑hours work to support maintenance windows, patching and migrations.
Location: Newark – Regular travel to all Chattertons offices
Department: ICT Department
Hours: 9am – 5.15pm Monday to Friday
Salary: Depending on Experience
Key Responsibilities
- Provide first‑line helpdesk support by logging, triaging, prioritising, resolving and escalating tickets, while keeping users updated and maintaining accurate records.
- Deliver remote and on‑site support across all offices for hardware, software, account, connectivity and day‑to‑day VDI issues.
- Provision, build, deploy, issue, recover and lifecycle‑manage end‑user devices and peripherals, maintaining accurate asset and stock records throughout.
- Carry out joiner, cross‑boarding and leaver processes, including Active Directory and Microsoft 365 / Exchange Online administration, mailbox and licence allocation, and hardware setup and recovery.
- Administer Microsoft 365 services, including Exchange Online (+ On‑Premise Exchange) Teams, SharePoint and OneDrive.
- Perform patch management and software updates, both scheduled out of hours and ad hoc, and respond to vulnerability findings.
- Install, configure and troubleshoot legal line‑of‑business applications, including SOS Connect / SOS Practice Manager and Diktamen.
- Maintain endpoint security tooling, support security awareness activity and training, and elevate cyber security concerns where appropriate.
- Verify backups, assist with file restore requests and participate in restore testing.
- Carry out quarterly office reviews, checking networking and shared equipment and addressing outstanding site‑specific issues.
- Assist with ICT projects, including system upgrades, hardware refreshes, office moves, and software or equipment rollouts.
- Create and maintain documentation, guides and knowledge base articles, support user training, and contribute to a strong digital safety culture.
Candidate Profile
Essential Experience
- Maths Level 2 and English Level 2.
- Computing degree, higher education course or equivalent industry experience.
- Windows 11 and Windows Server (2016 / 2019 / 2022), including Hyper‑V.
- Active Directory and Group Policy.
- Microsoft 365 and Exchange Online administration.
- Microsoft Intune endpoint management and device provisioning.
- Microsoft Azure.
- Wired and wireless networking and TCP/IP, including switches, VLANs and firewalls.
- Helpdesk / ticketing systems and remote support tools.
Desirable Experience
- Industry certifications (e.g. CompTIA A+, Microsoft Azure / 365 / Endpoint Administrator).
- Legal line‑of‑business applications (e.g. SOS Connect, Diktamen).
- Endpoint security tooling and backup tooling.
- IT asset and stock management, including inventory control and asset lifecycle tracking.
Skills, Competencies & Attributes
- Strong troubleshooting and diagnostic skills across hardware, software and networks.
- Excellent communication, able to explain technical matters to non‑technical users.
- Well‑organised, able to prioritise a varied workload and work to deadlines.
- Accurate documentation and record‑keeping.
- Proactive, taking initiative and ownership of issues through to resolution.
- Customer‑focused and approachable, builds rapport with users.
- A team player with integrity who also works well independently.
- Flexible, adaptable and willing to learn and upskill.
- Sense of humour.
- Full current driving licence and use of own vehicle (business insurance) for travel across offices.
- Willing to work occasional out‑of‑hours for maintenance, patching and migrations.
Chattertons recognises that it is essential to provide equal opportunities to all persons without discrimination. The firm has an Equality and Diversity Policy and this sets out the firm’s position on equal opportunity in all aspects of employment. This is available upon request. Please refer to our privacy policy for information regarding how your personal data is processed.
IT SUPPORT ENGINEER - NEWARK, NOTTINGHAMSHIRE in Newark on Trent employer: Chattertons Solicitors & Wealth Management
Chattertons is an exceptional employer, offering a dynamic work environment in Newark, Nottinghamshire, where IT Support Engineers play a vital role in supporting our diverse team across multiple offices. With a strong focus on employee development, we provide opportunities for growth through hands-on experience and training in the latest technologies, all while fostering a collaborative culture that values communication and teamwork. Our commitment to equality and diversity ensures that every team member feels valued and empowered to contribute meaningfully to our success.
Contact Details:
Chattertons Solicitors & Wealth Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT SUPPORT ENGINEER - NEWARK, NOTTINGHAMSHIRE in Newark on Trent
✨Tip Number 1
Network like a pro! Reach out to current IT Support Engineers on LinkedIn or at local tech meetups. Ask them about their experiences and any tips they might have for landing a role like this one.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, offer to help with a small IT issue for a friend or family member. This not only builds your confidence but also gives you a great story to share during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on your troubleshooting techniques and be ready to explain how you’d handle specific scenarios, especially around Microsoft 365 and Active Directory.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT SUPPORT ENGINEER - NEWARK, NOTTINGHAMSHIRE in Newark on Trent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight relevant experience, especially with Windows, Active Directory, and Microsoft 365. We want to see how your skills match what we're looking for!
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing strong troubleshooting skills, so don’t hold back on sharing your success stories!
Keep It Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you explain why you're a great fit for our team without rambling on.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Chattertons Solicitors & Wealth Management
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11, Active Directory, and Microsoft 365. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Demonstrate Your Customer Service Skills
As an IT Support Engineer, you'll be the go-to person for staff needing help. Prepare examples of how you've successfully resolved user issues in the past, especially when dealing with non-technical users. Highlight your communication skills and ability to build rapport, as this is crucial for the role.
✨Show Your Problem-Solving Prowess
Be ready to tackle some hypothetical scenarios during the interview. Think about common IT issues and how you would approach solving them. This will demonstrate your troubleshooting skills and your proactive attitude towards resolving problems.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of projects you'll be involved in, and the company's approach to IT support. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
