At a Glance
- Tasks: Manage customer accounts and integrate their needs into daily operations.
- Company: Dynamic tech company focused on customer experience and AI innovation.
- Benefits: Flexible working, health budget, learning opportunities, and 25 holiday days.
- Other info: Diverse and inclusive workplace with great growth potential.
- Why this job: Join a mission-driven team helping top brands enhance customer satisfaction.
- Qualifications: Experience in customer success or account management is preferred.
The predicted salary is between 40000 - 40000 £ per year.
UK (Remote or Hybrid, it’s up to you!) £40,000 base pa plus OTE (dependent on experience)
Perks:
- Monthly Health & Wellness budget, increasing with length of service
- Annual Learning and Development budget, increasing with length of service
- Flexible working in a choice-first environment – we trust the way you want to work!
- Work From Home Allowance
- 25 Holiday Days + your local bank holidays, plus an extra day for every year of service
- Your birthday off
- Enhanced Family Leave (UK Only), Fertility Leave, and Neonatal Leave
- Optional Healthcare Plan
- Life & income protection (Location dependent)
- Employee Assistance Programme (UK Only)
- The opportunity to share in the company’s success through options
- If you’re in London, a dog‑friendly office with great classes, events, and a rooftop terrace
The Role:
Our mission is to help large successful brands like Uber, Amazon, Wise, HelloFresh (and more!) put their customers at the centre of everything they do. Using best‑in‑class tech in a fast‑developing AI space, our Customer Experience Intelligence platform continuously analyses explicit and implicit feedback to enable our clients to identify what they should do next. We’re now looking for a talented XLG Programme Manager to join our XLG Team!
In This Role, You Will:
- Partner with customers to integrate their core use cases into everyday workflows so they become part of business‑as‑usual operations
- Develop and maintain a clear view of the value delivered within each account, using it to support a growth‑led approach to renewals
- Manage the health of your account portfolio by monitoring adoption, identifying and tracking risks, and ensuring accounts stay on track
- Own the renewal process for your accounts, proactively identifying risks early and working through them to resolution before they expand into issues
- Build trusted relationships with key stakeholders and gain a clear understanding of what success looks like for each customer
- Collaborate with Analysts, Tech Support, and Product teams to resolve issues quickly and keep accounts progressing smoothly
- Maintain accurate account records and health data to ensure the wider team always has a clear, up‑to‑date view
- Learn from the XLG Team around you and actively contribute ideas to improve how we work and deliver value
What You’ll Need:
- Experience in a Customer Success, Account Management or XLG role
- Confident managing a portfolio of accounts and keeping multiple customers progressing smoothly at the same time
- Ability to build credible, trusted relationships with customers quickly and effectively
- Highly organised, with a strong track record of following through on commitments
- Exposure to SaaS platforms is beneficial but not required
- Commercially aware, with an understanding of how customer value links to business outcomes
Diversity & Inclusion:
We want to enable exceptional experiences for everyone, and to achieve this we need everyone’s voice in our team. We are on a mission to bring more diversity into the business and to give everyone (from all backgrounds and abilities) a chance to join us, even if they may not fit all of the requirements set out in this job spec. We realise that some may be hesitant to apply for a role when they don’t meet 100% of the listed requirements – we believe in potential and will happily consider all applications based on the skills and experience you have, we’d love to be part of your growth and we encourage you to apply!
XLG Programme Manager employer: Chattermill
Join a forward-thinking company that prioritises employee well-being and professional growth, offering a flexible working environment tailored to your preferences. With generous benefits including a monthly health and wellness budget, an annual learning and development allowance, and enhanced family leave options, we are committed to supporting our team members both personally and professionally. Our vibrant culture, especially in our London office with its dog-friendly atmosphere and rooftop terrace, fosters collaboration and innovation, making it an ideal place for those looking to make a meaningful impact in the customer experience sector.
StudySmarter Expert Advice🤫
We think this is how you could land XLG Programme Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show how you can fit into our team and contribute to our mission of putting customers first!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of XLG Programme Manager. Highlight your ability to build relationships and manage accounts effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace XLG Programme Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the XLG Programme Manager role. Highlight your experience in Customer Success or Account Management, and show us how you can build those trusted relationships with customers.
Showcase Your Skills:Don’t just list your skills; give us examples of how you've used them in past roles. Whether it’s managing a portfolio of accounts or resolving customer issues, we want to see how you’ve made an impact!
Be Authentic:Let your personality shine through! We’re looking for someone who fits into our culture, so don’t be afraid to show us who you are and what makes you unique in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates from our team!
How to prepare for a job interview at Chattermill
✨Know Your Customers
Before the interview, research the companies you'll be working with, like Uber and Amazon. Understand their customer success strategies and think about how you can integrate their core use cases into everyday workflows.
✨Showcase Your Organisation Skills
As an XLG Programme Manager, you'll need to manage multiple accounts smoothly. Prepare examples from your past experiences where you've successfully juggled various tasks or projects, demonstrating your ability to stay organised and follow through on commitments.
✨Build Relationships
During the interview, highlight your ability to build trusted relationships quickly. Share specific instances where you've developed strong connections with stakeholders and how that led to successful outcomes for your previous employers.
✨Understand the Value of Customer Success
Be ready to discuss how customer value links to business outcomes. Think about how you can monitor account health and proactively identify risks. This shows you're not just focused on the present but also on long-term growth and renewals.
