(Remote) Implementation & Support Specialist

Tech Support & Implementation Specialist UK (Remote or Hybrid, it’s up to you!) Competitive base salary based on experience Monthly Health & Wellness budget, increasing with length of service Annual Learning and Development budget, increasing with length of service ♂️ Flexible working in a choice-first environment – we trust the way you want to work! ️ Work From Home Allowance, which renews every two-years 25 Holiday Days + your local bank holidays, plus an extra day for every year of service Your birthday off Enhanced Family Leave (UK Only), Fertility Leave, and Neonatal Leave ⚕️ Optional Healthcare Plan Employee Assistance Programme (UK Only) If you’re in London, a dog-friendly office with great classes, events, and a rooftop terrace ♀️ Our mission is to help large successful brands like Uber, Amazon, Wise, HelloFresh and more put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence (CXI) platform continuously analyses explicit and implicit customer feedback to enable our clients to identify what they should do next. We\’re now looking for a talented Tech Support & Implementation Specialist to join the team! You’ll provide responsive technical assistance to customers while supporting the implementation and onboarding of new accounts. Play a critical role in bridging day-to-day customer success delivery with backend operations and engineering support Own resolution of platform issues and support tickets Manage implementation milestones and onboarding activities Maintain documentation and implementation playbooks Ideally 2 to 5 years’ experience in SaaS support or implementation Data analysis experience and confidence in a data-driven environment Project management skills We are obsessed with experience – We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach. We act as responsible owners – Whether it\’s about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us. We recognise that we are learning machines and we always seek to action feedback and improve collectively. Diversity & Inclusion We are on a mission to bring more diversity into the business and to give everyone (from all backgrounds and abilities) a chance to join us, even if they may not fit all of the requirements set out in this job spec. customersupport #techsupport #implementation #onboarding #saas #saassupport