Operations Analyst - Machine Learning

Base pay range Operations Analyst - Machine Learning. Monthly Health & Wellness budget, increasing with length of service. Annual Learning and Development budget, increasing with length of service. Flexible working in a choice-first environment - we trust the way you want to work! 25 Holiday Days + your local bank holidays, plus an extra day for every year of service. Your birthday off. Enhanced Family Leave (UK Only), Fertility Leave, and Neonatal Leave. Employee Assistance Programme (UK Only). The opportunity to share in the company’s success through options. If you’re in London, a dog-friendly office with great classes, events, and a rooftop terrace.

Our mission is to help large successful brands like Uber, Amazon, Wise, HelloFresh (and more!) put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence platform continuously analyses explicit and implicit feedback to enable our clients to identify what they should do next. We’re now looking for a talented Operations Analyst - Machine Learning to join the team!

What you’ll be doing:

• Onboard new clients to the Chattermill platform by analysing large, unstructured data sets and creating robust data taxonomies that form the foundation for our machine learning models.
• Provide client support by troubleshooting issues that arise in model performance (such as data shifts) that may require alterations to data taxonomies or models.
• Develop and share best practices for working with data and improving data quality across the organisation.
• Optimise and implement solutions that help streamline internal processes and drive scalability.
• Contribute to research and development in collaboration with our Data Science and Product Teams.

What you’ll need:

• A passion for working with data and uncovering patterns in unstructured information.
• Experience collaborating with end users as well as both technical and commercial teams.
• Excellent communication skills and confidence in participating in client-facing calls.
• A strong eye for detail — you notice the nuances that build client trust.
• The ability to work independently while managing multiple priorities effectively.
• Reliability, time management, and organisational skills.
• Technical curiosity and a keen interest in AI – a love of experimenting to make the most of available technology.
• The ability to translate complex technical concepts for non-technical audiences (and vice versa!).
• Have experience working with Python and SQL.
• Have experience working with both qualitative and quantitative data, for example from a STEM degree.

Let’s introduce ourselves – you’ll complete an introductory asynchronous interview - we’d love to learn more about you, your ambitions, and what you’re looking for in your next step. Get to know your would-be manager – you’ll have a call with Mariana, our Associate Director of MLOps, to learn more about the role and show off your experience. Show us how you work – you’ll complete a short take-home assignment. Get to know your would-be team – You’ll meet with Mariana and Aji, our Chief Scientist, who you’ll be working closely with from the Data Science team. How our values and your career goals align – you’ll have a call with our co-founder to learn more about life at Chattermill and ensure we’re the right place for your next stage of growth.

We are obsessed with experience – We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach. We believe in the power of trust – Whether it’s with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust. We act as responsible owners – Whether it’s about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us. We share a passion for growth & progress – On every level, we’re motivated by taking on new challenges – even if they seem out of reach. We recognise that we are learning machines and we always seek to action feedback and improve collectively. We set our ambitions high but stay humble – We’ve come together to build a product and a category that’s never been seen before. While we’re an ambitious bunch with lofty goals, we don’t approach this goal carelessly. We believe the right team is the key to success – At Chattermill we’ve learned that all our important achievements have been the result of the right people collaborating together – that’s why we need you to apply today!

Diversity & Inclusion

We want to enable exceptional experiences for everyone, and to achieve this we need everyone’s voice in our team. We are on a mission to bring more diversity into the business and to give everyone (from all backgrounds and abilities) a chance to join us, even if they may not fit all of the requirements set out in this job spec. We realise that some may be hesitant to apply for a role when they don’t meet 100% of the listed requirements – we believe in potential and will happily consider all applications based on the skills and experience you have, we’d love to be part of your growth and we encourage you to apply!

Seniority level: Entry level. Employment type: Full-time. Job function: Analyst. Industries: Software Development.