Experience-Led Growth Programme Specialist

If you’re looking for a category-defining scaleup that will ignite your creativity, grow your career, and allow you to work with other A-players, you’ve come to the right place. We’re all about experience, and that starts with our team.

Our Values

• We share a passion for growth & progress: On every level, we’re motivated by taking on new challenges – even if they seem out of reach. We recognize that we are learning machines and we always seek to action feedback and improve collectively.
• We’re obsessed with experience: We want to provide the best experience to our clients, users, employees, candidates, and partners. We sweat the small details and always go above and beyond.
• We act as responsible owners: Having the freedom to make decisions in our area of responsibility is a crucial driver for us. We own our successes and our failures, and we hold ourselves and our teammates accountable for our results.
• We believe in the power of trust and openness: We always communicate with openness and trust. We trust our colleagues to have the right intentions and knowledge.
• We set our ambitions high but stay humble: While we’re an ambitious bunch with lofty goals, we take a measured approach and don’t promise what we don’t know we can deliver.
• We believe the right team is the key to success: All our important achievements have been the result of people collaborating together. We respect our teammates and commit to team decisions even when we disagree.

Grow With Us

• Fantastic progression opportunities
• A yearly learning & development budget that increases every year you’re with us
• 25 days holiday in addition to public holidays, plus an extra day for every year you’re with us (up to 5 years)
• Flexible working in a remote-first environment
• A health & wellness allowance each month, which increases every year you’re with us
• Plenty of family friendly perks including enhanced parental leave, neonatal leave and fertility support
• Access to a work from home allowance to help with your home office set up

What you’ll be doing:

• You’ll be delivering insight-led value to our high-potential accounts.
• Conduct Use Case Health Assessments (UCHAs) to surface blockers, opportunities, and strategic actions.
• Develop insight-driven action plans that connect customer goals with platform capabilities and measurable KPIs.
• Own the renewal process in Silver tier accounts.
• Collaborate cross-functionally with Analysts, Tech Support, and Product to ensure the successful implementation of use cases.
• Track adoption in your accounts, escalate any risks, and proactively secure renewals aligned to business impact.
• Contribute to team enablement by mentoring and sharing process improvements.

What you’ll need:

• Ideally, 3–5 years in customer success, consulting, or similar roles.
• Experience working with CX platforms or SaaS preferred.
• Experience with customer insight activation.

We are obsessed with experience – We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach. We believe in the power of trust – We always communicate with openness and trust. We act as responsible owners – We own our successes and our failures. We share a passion for growth & progress – We’re motivated by taking on new challenges. We set our ambitions high but stay humble – We take a measured approach. We believe the right team is the key to success – We need you to apply today!

Diversity & Inclusion

We want to enable exceptional experiences for everyone, and to achieve this we need everyone’s voice in our team. We are on a mission to bring more diversity into the business and to give everyone a chance to join us, even if they may not fit all of the requirements set out in this job spec.