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- Tasks: Deliver insight-led value to high-potential accounts and develop action plans.
- Company: Chattermill helps brands like Uber and Amazon enhance customer experience using AI technology.
- Benefits: Enjoy flexible working, a health budget, learning opportunities, and 25 holiday days plus your birthday off.
- Why this job: Join a mission-driven team focused on improving customer experiences in a supportive and diverse environment.
- Qualifications: 3-5 years in customer success or consulting, with experience in CX platforms preferred.
- Other info: Remote or hybrid work options available; we value diversity and encourage all applicants.
The predicted salary is between 28800 - 42000 £ per year.
Competitive base salary based on experience.
Monthly Health & Wellness budget, increasing with length of service.
Annual Learning and Development budget, increasing with length of service.
Flexible working in a choice-first environment - we trust the way you want to work!
25 Holiday Days + your local bank holidays, plus an extra day for every year of service.
Your birthday off.
Enhanced Family Leave (UK Only), Fertility Leave, and Neonatal Leave.
Employee Assistance Programme (UK Only).
The opportunity to share in the company’s success through options.
If you’re in London, a dog-friendly office with great classes, events, and a rooftop terrace.
Our mission is to help large, successful brands like Uber, Amazon, Wise, HelloFresh, and more put their customers at the centre of everything they do. Using best-in-class tech in a fast-developing AI space, our Customer Experience Intelligence (CXI) platform continuously analyses explicit and implicit customer feedback to enable our clients to identify what they should do next.
What you’ll be doing:
- You’ll be delivering insight-led value to our high-potential accounts.
- Conduct Use Case Health Assessments (UCHAs) to surface blockers, opportunities, and strategic actions.
- Develop insight-driven action plans that connect customer goals with platform capabilities and measurable KPIs.
- Build insight-led action plans and align KPIs with customer goals.
- Own the renewal process in Silver tier accounts.
- Collaborate cross-functionally with Analysts, Tech Support, and Product to ensure the successful implementation of use cases.
- Track adoption in your accounts, escalate any risks, and proactively secure renewals aligned to business impact.
- Contribute to team enablement by mentoring and sharing process improvements.
What you’ll need:
- Ideally, 3–5 years in customer success, consulting, or similar roles.
- Experience working with CX platforms or SaaS preferred.
- Experience with customer insight activation.
We are obsessed with experience – We take our mission to rid the world of bad Customer Experience seriously, and we practice what we preach. We believe in the power of trust – Whether it’s with each other, our customers, partners, or other stakeholders, we always communicate with openness and trust. We act as responsible owners – Whether it’s about the company, a team, a project, or a task, having the freedom to make decisions in our area of responsibility is a crucial driver for us. We share a passion for growth & progress – On every level, we’re motivated by taking on new challenges – even if they seem out of reach. We recognise that we are learning machines and we always seek to action feedback and improve collectively. We set our ambitions high but stay humble – We’ve come together to build a product and a category that’s never been seen before. While we’re an ambitious bunch with lofty goals, we don’t approach this goal carelessly. We believe the right team is the key to success – At Chattermill we’ve learned that all our important achievements have been the result of the right people collaborating together – that’s why we need you to apply today!
Diversity & Inclusion: We want to enable exceptional experiences for everyone, and to achieve this we need everyone’s voice in our team. We are on a mission to bring more diversity into the business and to give everyone (from all backgrounds and abilities) a chance to join us, even if they may not fit all of the requirements set out in this job spec. We realise that some may be hesitant to apply for a role when they don’t meet 100% of the listed requirements – we believe in potential and will happily consider all applications based on the skills and experience you have, we’d love to be part of your growth and we encourage you to apply!
Customer Success Manager employer: Chattermill
Contact Detail:
Chattermill Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Familiarise yourself with Chattermill's Customer Experience Intelligence (CXI) platform. Understanding how it works and its key features will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of Chattermill on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully managed customer relationships or driven customer success initiatives. Tailoring your stories to align with Chattermill's mission will make a strong impression.
✨Tip Number 4
Stay updated on the latest trends in customer experience and AI technology. Being able to speak knowledgeably about industry developments will not only showcase your expertise but also your commitment to continuous learning, which is highly valued at Chattermill.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, consulting, or similar roles. Emphasise any work with CX platforms or SaaS, and showcase your ability to deliver insight-led value.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer experience and how it aligns with the company's mission. Mention specific examples of how you've contributed to customer success in previous roles.
Showcase Your Skills: Highlight your skills in conducting assessments, developing action plans, and collaborating cross-functionally. Use concrete examples to demonstrate your ability to track adoption and secure renewals.
Research the Company Culture: Familiarise yourself with Chattermill's values and culture. Reflect this understanding in your application by mentioning how you align with their commitment to diversity, inclusion, and continuous growth.
How to prepare for a job interview at Chattermill
✨Understand the Company’s Mission
Before your interview, make sure you understand Chattermill's mission to enhance customer experience. Familiarise yourself with their Customer Experience Intelligence platform and how it helps brands like Uber and Amazon. This will show your genuine interest in the role and the company.
✨Prepare Insight-Driven Examples
As a Customer Success Manager, you'll need to demonstrate your ability to develop insight-driven action plans. Prepare specific examples from your past experiences where you've successfully identified customer needs and aligned them with measurable KPIs.
✨Showcase Your Collaborative Skills
Collaboration is key in this role. Be ready to discuss how you've worked cross-functionally with teams such as Analysts or Tech Support in previous positions. Highlight any successful projects that required teamwork and communication.
✨Emphasise Your Growth Mindset
Chattermill values a passion for growth and progress. Share instances where you've taken on new challenges or sought feedback to improve your performance. This will align with their culture of continuous learning and development.
