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For Companies At a Glance
- Tasks: Lead and optimise daily operations, ensuring smooth service delivery and team coordination.
- Company: Dynamic organisation focused on improving service delivery in healthcare and education.
- Benefits: Competitive salary, professional development opportunities, and a supportive work environment.
- Why this job: Make a real difference by enhancing operational efficiency and client experiences.
- Qualifications: Experience in operational leadership and managing admin teams is essential.
- Other info: Join a fast-paced environment with opportunities for growth and impact.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Business Operations Manager to take ownership of our core operational function and bring clarity, stability, and consistency to service delivery. This is a hands-on operational leadership role, not a role where systems are already perfected. You will be stepping into a function in transition and will be responsible for creating operational grip ensuring admin workflows are reliable, teams are clear on expectations, and services are delivered consistently and professionally.
You will lead our admin and service coordination team, acting as the first point of control for day-to-day operational delivery. Your work will directly underpin the experience of families, schools, commissioners, and clinicians, and will give senior leadership confidence that operations are running smoothly. This role is ideal for someone who enjoys bringing order to complexity, making sound operational decisions, and holding high standards in a calm, structured way.
Key Responsibilities:- Operational Leadership & Service Delivery
- Oversee daily admin and service delivery operations
- Ensure bookings, scheduling, follow-ups, and communications run smoothly
- Maintain visibility across caseloads, therapist capacity, and service demand
- Identify risks and bottlenecks early and resolve them proactively
- Support consistent service delivery across all client types
- Own end-to-end admin workflows across Private Clients, Local Authorities, Schools, and Youth Justice Services
- Translate documented processes into clear daily working practices
- Ensure processes are followed consistently, not just written down
- Monitor performance against agreed operational standards
- Prevent process drift and maintain long-term consistency
- Line manage the admin team
- Set clear daily and weekly priorities
- Balance workloads and manage capacity
- Address underperformance in a fair, structured way
- Create an environment of professionalism, clarity, and accountability
- Support onboarding and operational readiness of new staff
- Lead performance management, including objective setting and feedback
- Maintain role clarity, behavioural standards, and expectations
- Manage day-to-day people matters and absence, escalating formal HR issues appropriately
- Act as first point of escalation for operational issues
- Make confident decisions within agreed boundaries
- Reduce unnecessary escalation to senior leadership
- Ensure issues are resolved at the right level and at the right time
- Ensure systems support operational workflows effectively
- Drive adoption of SOPs and agreed working practices
- Improve the accuracy and usefulness of operational data
- Use insight to inform capacity planning and service stability
About You
- Experience leading operational or service delivery functions
- Experience managing or supervising admin or support teams
- Experience working with structured processes and performance standards
- Comfortable operating in fast-moving environments where judgement is required
- Qualification in business, operations, or management
- Experience in healthcare, education, or service-led organisations
Key Skills and Behaviours:
- Strong operational execution and delivery focus
- Able to turn processes into daily expectations
- Confident decision maker with sound judgement
- Comfortable holding standards and having direct conversations
- Calm under pressure and able to prioritise effectively
- Collaborative but clear on accountability
- Service-focused, understanding the impact of operations on client experience
- Committed to continuous improvement without destabilising delivery
Business Operations Manager in Leeds employer: Chatterbug Ltd Speech and Language Therapy
Contact Detail:
Chatterbug Ltd Speech and Language Therapy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Operations Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Business Operations Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to operational leadership and service delivery. Think about how you can showcase your experience in managing teams and improving processes, as these are key to impressing potential employers.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and where you can make a real impact. Check out our website for openings that match your skills and passion for operational excellence!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your enthusiasm for the role and how you can bring clarity and stability to their operations.
We think you need these skills to ace Business Operations Manager in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Business Operations Manager. Highlight your experience in operational leadership and service delivery, and don’t forget to mention any relevant qualifications or experiences that align with our needs.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Share specific examples of how you've brought order to complexity in previous positions and how you’ve led teams effectively.
Showcase Your Decision-Making Skills: In your application, emphasise your ability to make confident decisions under pressure. We want to see how you’ve tackled challenges in fast-paced environments and maintained high standards while doing so.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Chatterbug Ltd Speech and Language Therapy
✨Understand the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and how they relate to operational leadership. This will help you articulate how your experience aligns with their needs.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully managed operations or led a team. Be ready to discuss challenges you faced, how you resolved them, and the outcomes. This will demonstrate your hands-on experience and problem-solving skills.
✨Showcase Your Decision-Making Skills
Since this role requires confident decision-making, prepare to discuss times when you had to make tough calls. Highlight your thought process and how you ensured that your decisions aligned with operational goals and client satisfaction.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company's operations and future direction. Inquire about their current challenges or how they measure success in service delivery. This shows you're proactive and genuinely interested in contributing.
