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For Companies At a Glance
- Tasks: Lead the Front Office team to create seamless guest experiences in a luxury hotel.
- Company: Join the prestigious Gilpin Hotel & Lake House, known for exceptional hospitality.
- Benefits: Competitive salary, staff meals, uniform, and generous gratuities in a stunning location.
- Why this job: Be part of a passionate team in a dynamic environment that values creativity and individuality.
- Qualifications: Experience in luxury hospitality and strong leadership skills are essential.
- Other info: Opportunities for growth within a renowned hospitality network.
The predicted salary is between 32500 - 45500 ÂŁ per year.
Company Description
At Gilpin Hotel & Lake House, we proudly offer two distinct luxury establishments situated on separate estates, yet operated seamlessly as one cohesive team. Whether you opt for the laid‑back ambiance of Gilpin Hotel or the distinct combination of hotel and country house at Gilpin Lake House, your experience with us is designed to be effortlessly harmonious. Gilpin Hotel & Lake House are part of the prestigious Pride of Britain Hotels and we are proud to be one of the 580 members of Relais & Châteaux, an association of worldwide independent hotel and restaurant owners.
Job Description
Join the outstanding team at Gilpin Hotel & Lake House, a five‑star retreat in the heart of the Lake District. Proudly recognised with Two Michelin Keys, Gilpin offers an exceptional standard of hospitality, blending heartfelt service with refined elegance. We’re looking for an exceptional Deputy Front Office Manager to help lead our reception and guest experience operation with confidence, creativity, and genuine care.
About the Role
As Deputy Front Office Manager, you’ll be a key leader in ensuring every arrival, departure, and moment in between feels effortless and personal. You’ll support the Front Office Manager in running a smooth, efficient, and beautifully presented department — while coaching and inspiring the team to deliver service that feels both polished and warm. This is a hands‑on leadership role in a fast‑paced, luxury environment where no two days are the same. You’ll thrive if you love people, problem‑solving, and creating memorable guest experiences.
Your Role as Deputy Front Office Manager:
- Leads the Front Office team with positivity, professionalism, and a calm presence.
- Ensures every guest receives a seamless, personalised welcome and farewell.
- Supports daily operations including check‑ins, reservations, billing, and guest communications.
- Coaches, develops, and motivates the team to deliver exceptional service.
- Works closely with Housekeeping, Spa, Restaurants, and Lake House teams to coordinate flawless stays.
- Handles guest feedback with empathy and confidence.
- Upholds high standards of presentation, accuracy, and luxury service.
- Acts as Duty Manager when required.
Qualifications
What We’re Looking For:
- Experience in a supervisory or management role within luxury hospitality.
- A natural leader who inspires trust and brings out the best in others.
- Someone who thrives in a guest‑facing role and genuinely loves hospitality.
- Strong organisational skills and attention to detail.
- Confidence with systems, processes, and multitasking.
- A warm, engaging personality with a calm, solutions‑focused approach.
Additional Information
What We Offer:
- The chance to work alongside a team of passionate professionals, in a culture that celebrates creativity, individuality, and genuine hospitality.
- A supportive, dynamic and creative environment.
- Opportunities for growth and development within the Gilpin family.
- Staff meals, uniform, and generous gratuities.
- A stunning Lake District setting that inspires every day.
- The pride of contributing to a property recognised with 5 AA Red Stars, and two Michelin Keys.
- The prestige of working within two of the world’s most respected hospitality networks: Relais & Châteaux and Pride of Britain Hotels.
Ready to bring your talent, warmth, and leadership to one of the UK’s most inspiring luxury hotels, then apply now.
Location & Position
Location: Gilpin Hotel & Lake House, Windermere
Position: Full‑Time | Competitive Salary | Immediate Start
Compensation Salary: ÂŁ32,500 Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being ÂŁ643 per month.
Deputy Front Office Manager in Windermere employer: Chatham Inn
Contact Detail:
Chatham Inn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Front Office Manager in Windermere
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know someone at Gilpin Hotel & Lake House. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show up in style! If you can, visit the hotel and soak in the atmosphere. This not only gives you a feel for the place but also shows your genuine interest when you chat with the team.
✨Tip Number 3
Prepare for the interview by thinking about how you can bring warmth and creativity to the role. Be ready to share examples of how you've created memorable guest experiences in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on being part of the Gilpin family.
We think you need these skills to ace Deputy Front Office Manager in Windermere
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your enthusiasm for creating memorable guest experiences. We want to see how you connect with people and make their stays special.
Tailor Your Application: Make sure to customise your application to reflect the role of Deputy Front Office Manager. Highlight your leadership skills and any relevant experience in luxury hospitality. We appreciate when candidates take the time to align their skills with what we’re looking for!
Be Authentic: We value genuine personalities at StudySmarter, so don’t be afraid to let your true self come through in your writing. Share your unique story and what makes you a great fit for our team. Authenticity goes a long way in making a connection!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Chatham Inn
✨Know the Company Inside Out
Before your interview, make sure you research Gilpin Hotel & Lake House thoroughly. Understand their values, the unique experiences they offer, and what sets them apart in the luxury hospitality sector. This knowledge will help you demonstrate your genuine interest and align your answers with their ethos.
✨Showcase Your Leadership Skills
As a Deputy Front Office Manager, you'll need to inspire and lead a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to motivate others and create a positive work environment, as this is crucial for the role.
✨Emphasise Guest Experience
Since the role focuses on delivering exceptional guest experiences, be ready to discuss how you’ve gone above and beyond for guests in previous positions. Share specific stories that showcase your problem-solving skills and your commitment to personalised service, which is key in a luxury setting.
✨Practice Calm and Confident Communication
In a fast-paced environment like Gilpin, maintaining a calm presence is essential. During the interview, practice speaking clearly and confidently about your experiences. This will not only reflect your communication skills but also your ability to handle pressure, which is vital for a leadership role.
