At a Glance
- Tasks: Support and enhance our Microsoft Dynamics 365 CRM for optimal performance.
- Company: Join Chatham House, a leader in research and policy analysis.
- Benefits: Enjoy 37 days annual leave, flexible working, and a supportive environment.
- Other info: Hybrid role in London with excellent career development opportunities.
- Why this job: Make a real difference by improving CRM processes and data quality.
- Qualifications: Experience with Microsoft Dynamics 365 and strong data skills required.
The predicted salary is between 51750 - 63250 £ per year.
Chatham House is looking for a CRM Administrator to provide first-line support for developing, maintaining, and improving our Microsoft Dynamics 365 CRM and its key interfaces. This practical, hands-on role supports colleagues across the organisation in using the CRM effectively and confidently.
What you will do
- Maintain, develop and support the Microsoft Dynamics 365 CRM so it performs effectively and meets user needs.
- Monitor, investigate and troubleshoot data and system issues, including those linked to transactions, events, membership applications and third-party integrations.
- Import data from Excel, CSV and text files, ensuring information is cleaned, quality assured and accurately mapped.
- Provide segmented data in response to user briefs and support colleagues to use CRM data effectively.
- Improve CRM data quality and support ongoing improvements to CRM processes and operations.
What we’re looking for
- You will have experience working with Microsoft Dynamics 365 and strong data skills, including querying data, working with views and marketing lists, customising forms, views and entities, and importing data from Excel or CSV files.
- You will bring strong troubleshooting and problem-resolution skills, broad knowledge of data protection, GDPR and privacy best practice, and the ability to build effective working relationships with a wide range of users and stakeholders.
- Experience with Microsoft Power Platform, workflow creation, database design, SQL, DevOps or another ticketing system would be desirable.
Benefits
- Approximately 37 days annual leave (including public holidays and Chatham House closure days).
- Pension salary exchange.
- Employee assistance programme.
- Parental leave.
- Flexible working and other benefits designed to suit your lifestyle.
Salary £40,000 per year.
Contract Full-time, Permanent.
Location St James's Square, London. This is a hybrid role based in our London office. The successful candidate will be expected to work onsite at least 2 days per week.
Application closing Date Sunday 10 October 2026, 23:59 BST.
We are an equal opportunity employer; we value diversity and do not discriminate on the basis of protected characteristics. We encourage applications from all backgrounds. If there is anything we can do to improve your experience or support you, please get in touch at HR@Chathamhouse.org.
CRM Administrator employer: Chatham House
Chatham House is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets impact. With a strong emphasis on employee growth, you will have access to unique opportunities for professional development and collaboration across diverse teams, all while contributing to meaningful research that shapes policy in the rapidly evolving tech landscape. Our inclusive culture fosters creativity and engagement, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chatham House. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chatham House before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace CRM Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chatham House:Your cover letter is your chance to shine! Tell us why you want to work at Chatham House specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chatham House!
How to prepare for a job interview at Chatham House
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
