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- Tasks: Be the friendly face of Chatham, managing the front desk and welcoming clients and visitors.
- Company: Join Chatham, a company that values teamwork, integrity, and professional growth.
- Benefits: Enjoy opportunities for professional development and a supportive work environment.
- Why this job: This role offers hands-on experience in a dynamic setting with a focus on client service.
- Qualifications: Previous reception or customer service experience is preferred; strong communication skills are a must.
- Other info: Located in London, this position involves collaboration with global teams and special projects.
The predicted salary is between 24000 - 36000 £ per year.
We don’t simply hire employees. We invest in them. When you work at Chatham, we empower you – offering professional development opportunities to help you grow in your career, no matter if you’ve been here for five months or 15 years. Chatham has worked hard to create a distinct work environment that values people, teamwork, integrity, and client service. You will have immediate opportunities to partner with talented subject matter experts, work on complex projects, and contribute to the value Chatham delivers every day.
Chatham Financial Europe’s Receptionist is an integral member of the People Team providing in-person support to our London team, and providing a warm welcome to our clients, and visitors. In this role, you will be the first point of contact and will be responsible for providing a world class service and experience. You should endeavor to be knowledgeable about our office and Chatham to be able to address questions and readily available to provide assistance throughout the day. We are seeking a personable, well organised individual with a can-do attitude with the ability to work well under pressure and manage competing priorities. As part of a global organization, working closely with our other global office locations to provide support, it is essential that you are a good team player.
This role will be based in our London office, in Broadwick Street.
In this role you will:
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Work alongside the team to ensure that the front desk is effectively managed throughout the core working hours of the day.
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Act as a first point of contact and ambassador, providing a welcoming experience for employees, clients, and all other visitors.
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Ensure all amenities and refreshments are available to all employees and guests.
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Partner with the facilities team to ensure meeting rooms and common areas are presentable and maintained to a high standard.
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Be primarily responsible for the issuance and return/cancellation of key fobs, main access keys, locker keys for employees and visitors.
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Effectively manage stock of stationary, supplies and consumables.
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Answer and field incoming phone calls to the main line, taking messages, directing callers to the relevant team members in a timely manner.
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Manage inbound post and directing to appropriate recipients
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Work with the travel team to provide support with inter-office travel bookings and arrangements for London team members and visitors from our global offices
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Assist the Office Manager with special projects and company events throughout the year.
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Support other administrative responsibilities as needed
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Previous years’ experience in a reception role, customer service, office coordination or similar role is desirable
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Good knowledge and experience with MS office including Excel, Outlook, Powerpoint, and Word
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Patient with a high level of professionalism in the exercise of all their duties
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Well-developed interpersonal, verbal and written communication skills
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A self-starter with the ability to work under pressure and in a fast-paced environment.
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Excellent organisation and time management skills with the ability to prioritise and multitask
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Strong attention to detail and accuracy
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Ability to think on your feet
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Working knowledge of office equipment
Receptionist employer: Chatham Financial
Contact Detail:
Chatham Financial Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarize yourself with Chatham's values and culture. Understanding their commitment to teamwork, integrity, and client service will help you align your approach during the interview and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your interpersonal skills. As a receptionist, you'll be the first point of contact for clients and visitors. Role-playing scenarios with friends or family can help you feel more comfortable and confident in providing a warm welcome.
✨Tip Number 3
Brush up on your organizational skills. Since the role requires managing multiple tasks simultaneously, consider using tools like to-do lists or digital planners to showcase your ability to prioritize and multitask effectively.
✨Tip Number 4
Research common office equipment and software used in reception roles. Being knowledgeable about MS Office and other office tools will not only boost your confidence but also show that you're prepared to hit the ground running.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Receptionist position at Chatham. Understand the key responsibilities and required skills, such as customer service experience and proficiency in MS Office.
Tailor Your CV: Customize your CV to highlight relevant experience in reception or customer service roles. Emphasize your organizational skills, ability to multitask, and any previous experience managing front desk operations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific examples of how your skills align with Chatham's values, such as teamwork and client service.
Showcase Your Interpersonal Skills: In your application, emphasize your interpersonal and communication skills. Provide examples of how you've successfully interacted with clients or managed competing priorities in past roles.
How to prepare for a job interview at Chatham Financial
✨Show Your People Skills
As a receptionist, you'll be the first point of contact for clients and visitors. Make sure to highlight your interpersonal skills during the interview. Share examples of how you've successfully managed difficult situations or provided exceptional customer service in the past.
✨Demonstrate Organizational Skills
This role requires excellent organization and time management. Be prepared to discuss how you prioritize tasks and manage competing priorities. You might want to mention specific tools or methods you use to stay organized.
✨Familiarize Yourself with Chatham
Before the interview, take some time to learn about Chatham and its values. Understanding the company's culture and mission will help you align your answers with what they are looking for in a candidate. It shows that you're genuinely interested in the role.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle pressure and multitask. Prepare for scenario-based questions where you might need to demonstrate how you'd respond to a busy front desk situation or manage multiple phone calls at once.
