Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Front Office team to create unforgettable guest experiences in a luxury setting.
- Company: Join the prestigious Gilpin Hotel & Lake House, a five-star retreat in the Lake District.
- Benefits: Competitive salary, staff meals, uniform, and generous gratuities in a supportive environment.
- Why this job: Be part of a passionate team and contribute to award-winning hospitality.
- Qualifications: Experience in luxury hospitality and strong leadership skills are essential.
- Other info: Enjoy opportunities for growth in a stunning location with a creative culture.
The predicted salary is between 32500 - 45500 £ per year.
Join the outstanding team at Gilpin Hotel & Lake House, a five-star retreat in the heart of the Lake District. Proudly recognised with Two Michelin Keys, Gilpin offers an exceptional standard of hospitality, blending heartfelt service with refined elegance. We’re looking for an exceptional Deputy Front Office Manager to help lead our reception and guest experience operation with confidence, creativity, and genuine care.
As Deputy Front Office Manager, you’ll be a key leader in ensuring every arrival, departure, and moment in between feels effortless and personal. You’ll support the Front Office Manager in running a smooth, efficient, and beautifully presented department — while coaching and inspiring the team to deliver service that feels both polished and warm. This is a hands-on leadership role in a fast‑paced, luxury environment where no two days are the same. You’ll thrive if you love people, problem‑solving, and creating memorable guest experiences.
Your Role as Deputy Front Office Manager:
- Leads the Front Office team with positivity, professionalism, and a calm presence.
- Ensures every guest receives a seamless, personalised welcome and farewell.
- Supports daily operations including check‑ins, reservations, billing, and guest communications.
- Coaches, develops, and motivates the team to deliver exceptional service.
- Works closely with Housekeeping, Spa, Restaurants, and Lake House teams to coordinate flawless stays.
- Handles guest feedback with empathy and confidence.
- Upholds high standards of presentation, accuracy, and luxury service.
- Acts as Duty Manager when required.
What We’re Looking For:
- Experience in a supervisory or management role within luxury hospitality.
- A natural leader who inspires trust and brings out the best in others.
- Someone who thrives in a guest‑facing role and genuinely loves hospitality.
- Strong organisational skills and attention to detail.
- Confidence with systems, processes, and multitasking.
- A warm, engaging personality with a calm, solutions‑focused approach.
What We Offer:
- The chance to work alongside a team of passionate professionals, in a culture that celebrates creativity, individuality, and genuine hospitality.
- A supportive, dynamic and creative environment.
- Opportunities for growth and development within the Gilpin family.
- Staff meals, uniform, and generous gratuities.
- A stunning Lake District setting that inspires every day.
- The pride of contributing to a property recognised with 5 AA Red Stars, and two Michelin Keys.
- The prestige of working within two of the world’s most respected hospitality networks: Relais & Châteaux and Pride of Britain Hotels.
Ready to bring your talent, warmth, and leadership to one of the UK’s most inspiring luxury hotels, then apply now.
Location: Gilpin Hotel & Lake House, Windermere
Position: Full-Time | Competitive Salary | Immediate Start
Salary: £32,500
Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being £643 per month.
Deputy Front Office Manager in Windermere employer: Château de Mercuès
Contact Detail:
Château de Mercuès Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Front Office Manager in Windermere
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your warm and engaging nature shine through. Remember, they’re looking for someone who fits into their team and culture, so be yourself!
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you’ve handled guest feedback or led a team. This will show them you’ve got the skills and the calm presence they need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Gilpin family.
We think you need these skills to ace Deputy Front Office Manager in Windermere
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your enthusiasm for creating memorable guest experiences. We want to see how you connect with people and make their stays special.
Tailor Your Application: Make sure to customise your application to reflect the qualities we’re looking for in a Deputy Front Office Manager. Highlight your leadership skills, attention to detail, and any relevant experience in luxury hospitality. This will show us you’re the perfect fit for our team!
Be Authentic: We value genuine personalities, so don’t be afraid to let your true self come through in your writing. Share your unique story and what makes you stand out as a candidate. Authenticity goes a long way in helping us get to know you better!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of applications and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Château de Mercuès
✨Know the Company Inside Out
Before your interview, make sure you research Gilpin Hotel & Lake House thoroughly. Understand their values, mission, and what makes them stand out in luxury hospitality. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Deputy Front Office Manager, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved guest satisfaction. Highlight how your calm and positive approach can inspire others.
✨Emphasise Guest Experience
Since the role focuses on creating memorable guest experiences, be ready to discuss how you would handle various guest scenarios. Think about times when you've gone above and beyond for guests and how you can bring that same level of care to Gilpin.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, how they measure success in the front office, or what challenges they currently face. This shows your engagement and helps you assess if the role is the right fit for you.
