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- Tasks: Ensure guests are well looked after overnight and conduct security checks.
- Company: Join a friendly hotel team passionate about hospitality.
- Benefits: Competitive pay, tips, birthday off, and discounts on stays and meals.
- Why this job: Be the night hero for guests and enjoy a vibrant work environment.
- Qualifications: Excellent communication skills and a full driving licence required.
- Other info: Enjoy training opportunities and recognition programmes in a supportive atmosphere.
The predicted salary is between 13 - 16 £ per hour.
We are seeking an enthusiastic, warm and friendly professional with a passion for the hospitality industry and ensuring that guests are well looked after overnight.
- Engage in a handover process with the day staff at the beginning and end of shifts.
- Close front gates at the end of the day and re-open them the next morning.
- Conduct security checks around the hotel throughout the night, including walking around the property as well as monitoring security cameras.
- Tidy and clean the guest areas.
- Collect breakfast order sheets and send to F&B department.
- Complete any guest requests such as shoe-shining and night menu orders.
- Run end of day reports and distribute them to Heads of Department.
- Prepare billing for guests due to check out.
- Organise and prepare billing for any newspaper requests.
- Conduct any requested wake-up calls.
- Provide information to guests as required.
- Assist with guests’ luggage if required.
- Keep the reception area clean and tidy.
£ per hour 16 hours across 2 nights per week, plus the opportunity to provide holiday cover for staff.
You will be an excellent communicator and listener with a creative and positive attitude and the ability to address any of our guests’ requirements. You will hold a full driving license and be able to assist guests with parking their cars, when needed. Strong IT Skills (some experience of Opera Front Office System is desirable).
An additional share of the service charge and tips every month.
An additional paid day off on your birthday.
Complimentary stay at the Castle after 3 months’ probation period successfully passed.
Training programs via internal & external professionals and access to online training facilities.
Staff and family rates on hotel accommodation and discounts on food and beverage.
Recognition programmes.
Uniform and meals provided whilst on duty and free parking.
Night Auditor - part time in Thornbury employer: Château de Mercuès
Contact Detail:
Château de Mercuès Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor - part time in Thornbury
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances in the hospitality industry. You never know who might have a lead on a Night Auditor position or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get comfy with common questions related to guest service and handling night shifts. We recommend doing mock interviews with a friend to boost your confidence.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your warm and friendly nature shine through. Remember, they’re looking for someone who fits into their team as much as they are for skills.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at the hotel.
We think you need these skills to ace Night Auditor - part time in Thornbury
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about providing a warm and friendly experience for our guests, especially during those night shifts!
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the Night Auditor role. Mention any previous experience in hospitality or customer service, and don’t forget to showcase your strong communication skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the position. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Château de Mercuès
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Night Auditor. Familiarise yourself with tasks like conducting security checks, handling guest requests, and preparing billing. This will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Your Communication Skills
As an excellent communicator, you'll need to demonstrate your ability to engage with guests and staff. Prepare examples of how you've successfully handled guest interactions or resolved issues in the past. This will highlight your warm and friendly nature.
✨Highlight Your IT Proficiency
Since strong IT skills are essential, be ready to discuss your experience with systems like Opera Front Office. If you have any relevant examples of using technology to improve guest experiences or streamline processes, share those during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Think of thoughtful questions about the hotel’s culture, training opportunities, or how they handle guest feedback. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
