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- Tasks: Be the calm and friendly face of our hotel overnight, ensuring guest comfort and safety.
- Company: Join a welcoming hotel known for its exceptional service and vibrant atmosphere.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for growth in a dynamic environment.
- Why this job: Perfect for night owls who love hospitality and want to make a difference while working.
- Qualifications: Experience in security or night work is a plus; a positive attitude is essential.
- Other info: Ideal for students looking for part-time work that fits around their studies.
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To provide an alert and vigilant Front of House presence overnight with a calm and discreet service.
To be fully familiar with the overnight house count of guests, staff and visitors in-house for evacuation purposes.
To take a detailed handover from the late receptionist and Duty Manager at the beginning of the shift, and to communicate a handover to the early receptionist the following morning, advising of any guest requirements such as wake-up calls and Room Service, and reporting any issues, concerns and guest feedback.
To answer internal and external calls throughout the night, via either the main switchboard telephone or the night porters’ mobile phone.
To personally welcome guests arriving late at night, assisting with luggage, valet parking cars and ensuring their comfort.
To fulfil Room Service orders from the night menu, being fully familiar with the components and presentation of each dish, and the location of the various ingredients within the kitchen.
To carry out regular and thorough internal patrols of the building, ensuring that doors and windows are fastened/locked where required and that the entrances and exits are secure, noting any maintenance requirements and any areas where the procedures/protocol may be improved.
To be familiar with the fire alarm control panels, being competent in reading the displays, the location of the detector heads when activated, and the procedure for silencing/re-setting the alarms as required.
To ensure that the guest areas, particularly the lounges, are clear and tidy whilst still in use during the remainder of the evening with tables cleared promptly and polished and cushions plumped.
To tidy and close the lounges when all guests have retired for the night, switching off lights, dampening down the fires and locking the doors.
To carry out cleaning duties as per the key tasks sheet.
To monitor the open fires until they are fully extinguished, clearing the grates and re-laying the fires with fresh kindling and logs for the following morning.
To check empty bedrooms and ensure that lights are off and windows closed.
Qualifications
A background in security and/or night work is an advantage.
A high standard of personal grooming is essential.
Thoroughness, vigilance, attention to detail and a positive mental attitude.
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Night Porter employer: Château de Mercuès
Contact Detail:
Château de Mercuès Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the specific duties of a Night Porter. Understanding the responsibilities, such as guest interaction and security protocols, will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Highlight any relevant experience in hospitality or security roles when networking. Engaging with professionals in these fields can provide insights and potentially lead to referrals for the position.
✨Tip Number 3
Prepare to discuss how you handle challenging situations, especially during night shifts. Being able to articulate your problem-solving skills and calmness under pressure will set you apart from other candidates.
✨Tip Number 4
Showcase your attention to detail by being observant during your interactions with staff and guests. This quality is crucial for a Night Porter, and demonstrating it in real-time can leave a lasting impression.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Night Porter position. Tailor your application to highlight relevant experience and skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous experience, particularly in security or night work. Emphasise your attention to detail, vigilance, and any customer service experience that aligns with the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Night Porter position. Mention specific examples from your past experiences that demonstrate your ability to provide calm and discreet service, as well as your familiarity with handling guest requirements.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Château de Mercuès
✨Show Your Vigilance
As a Night Porter, being alert and vigilant is key. During the interview, share examples of how you've demonstrated these qualities in previous roles, especially in security or night work.
✨Know the Role Inside Out
Familiarise yourself with the specific duties outlined in the job description. Be prepared to discuss how you would handle tasks like guest check-ins, room service, and internal patrols, showcasing your attention to detail.
✨Demonstrate Calmness Under Pressure
The night shift can be unpredictable. Prepare to answer situational questions that assess your ability to remain calm and composed during emergencies or unexpected situations.
✨Highlight Your Communication Skills
Effective communication is crucial for a Night Porter. Be ready to discuss how you would manage handovers with colleagues and interact with guests, ensuring a smooth operation throughout the night.
