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- Tasks: Welcome guests with a warm smile and ensure their comfort during their stay.
- Company: Join a vibrant hotel team dedicated to exceptional guest experiences.
- Benefits: Enjoy a competitive salary, meals on duty, and generous employee discounts.
- Why this job: Be the face of the hotel and create memorable experiences for guests.
- Qualifications: Previous hospitality experience and strong communication skills are essential.
- Other info: Full-time role with opportunities for growth in a dynamic environment.
The predicted salary is between 20800 - 29200 £ per year.
To deliver the all-important positive first impression to arriving guests with a warm and friendly greeting, organising the transfer of luggage and the guest comfort. To interact with resident and non-resident guests in a professional, friendly and confident manner. To maintain the highest standards of personal presentation and grooming at all times, dressed in the uniform as provided and to the correct specification. To be a front of house presence for hotel guests and employees when on duty. To ensure a thorough and up-to-date knowledge of the hotel and its services, packages, rates and menu prices at all times.
To communicate promptly and accurately with all departments and management to ensure that guest requirements and expectations are met. To follow the duties of the reception shift as laid out within the key tasks/departmental procedures, including guest accounting functions in accordance with company policy. To prepare guest accounts and give a warm and cheerful departure/check-out service, ensuring that accounts are settled prior to departure and assistance is offered with luggage and car retrieval. To deliver a service that will leave departing guests with a positive overall experience of their stay, encouraging them to recommend and return.
To be responsible for all cash and card transactions during the shift, being fully aware of the cash handling procedures and the banking procedure at the end of each shift. To handle accommodation, restaurant and private dining reservations to the correct standard, communicating with other departments as necessary. To deliver a comprehensive handover to the following shift or Night Porter.
Qualifications:
- At least one year's experience in hospitality or a customer facing role
- Competent IT skills
- Strong attention to detail
- Articulate, confident and well presented
Additional Information:
- Full time permanent contract at £26,000 per annum
- Meals on duty
- Onsite parking
- Generous employee discounts
- This is a full time permanent position, five days over seven, Monday to Sunday
Receptionist in Bala employer: Château de Mercuès
Contact Detail:
Château de Mercuès Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in Bala
✨Tip Number 1
First impressions matter, so when you walk into that interview, bring your A-game! Smile, make eye contact, and show off that warm and friendly vibe that’s perfect for a receptionist role.
✨Tip Number 2
Know the hotel inside out! Brush up on their services, packages, and rates before your interview. This shows you’re genuinely interested and ready to deliver top-notch service from day one.
✨Tip Number 3
Practice your communication skills! Role-play common scenarios you might face at the reception desk. Being articulate and confident will help you stand out as the ideal candidate.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance!
We think you need these skills to ace Receptionist in Bala
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a friendly touch that reflects how you’d greet our guests.
Highlight Relevant Experience: Make sure to mention any previous experience in hospitality or customer-facing roles. We love seeing how your background aligns with what we’re looking for, so be specific about your skills and achievements!
Be Detail-Oriented: Attention to detail is key in this role. Double-check your application for any typos or errors before submitting it. A polished application shows us you care about the little things, just like we do for our guests.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Château de Mercuès
✨Nail Your First Impression
As a receptionist, your first impression is crucial. Practice a warm and friendly greeting before the interview. Smile, maintain eye contact, and be confident in your body language to show that you can create a welcoming atmosphere for guests.
✨Know Your Stuff
Familiarise yourself with the hotel’s services, packages, and rates. During the interview, be prepared to discuss how you would handle guest inquiries and provide information. This shows that you’re proactive and ready to meet guest expectations.
✨Dress to Impress
Since personal presentation is key for this role, ensure you dress smartly and in line with the company’s uniform standards. This not only reflects your understanding of the job but also demonstrates your commitment to maintaining high standards.
✨Showcase Your Customer Service Skills
Prepare examples from your past experience where you’ve successfully handled customer interactions. Highlight your ability to remain calm under pressure and your attention to detail, as these are essential traits for a receptionist.
