At a Glance
- Tasks: Lead food and beverage service, ensuring five-star standards and memorable guest experiences.
- Company: The Torridon, a unique destination focused on creating incredible memories.
- Benefits: Competitive pay, live-in accommodation, staff meals, and discounts for friends and family.
- Other info: Enjoy monthly BBQs and access to staff activities in a supportive setting.
- Why this job: Join a passionate team and develop your skills in a stunning environment.
- Qualifications: Guest-first attitude, high standards, and a commitment to team support.
The predicted salary is between 28350 - 34650 £ per year.
Job Description
At The Torridon, our purpose is to create incredible memories for people in a place like no other.
We are looking for an Assistant Food & Beverage Manager who shares our passion for friendly, faultless hospitality and making every guest feel special.
Supporting the management of our Food and Beverage team and reporting to the Restaurant Manager, you will help deliver smooth day-to-day service, exceed guests’ expectations and create memorable experiences of escape and adventure.
- What you’ll do
- Help lead food and beverage service across breakfast, lunch, afternoon tea, dinner and room service, delivering The Torridon’s five-star standards.
- Host and coordinate restaurant service in the Food & Beverage Manager’s absence, anticipating guests’ needs and adding thoughtful touches to their experience.
- Handle guest queries and complaints in line with Forbes Standards, and communicate any service or quality concerns to the Food & Beverage Manager.
- Work closely with the Head Chef and other departments to keep service coordinated and build the team’s food and service knowledge.
- Train and support team members, provide constructive feedback and invest in your own continuing professional development.
- Assist with stock control and support other departments when needed.
- Support health and safety audits and ensure compliance with food hygiene and allergen requirements, while creating an environment where colleagues feel comfortable speaking up.
- Help embed our environmental, social and governance (ESG) policy, communicate our sustainability approach and Earth Check to guests, colleagues and suppliers, and take an active part in Green Team initiatives.
- What you’ll bring
You will bring a guest-first approach, a commitment to high standards and the confidence to support a team through busy service.
You will communicate clearly, use sound judgement and take ownership when things do not go to plan.
We are looking for someone who is friendly, aspirational and honest, who enjoys challenging themselves and developing others.
You will help lead by example and share our core values
Daring, Driven, Passionate and Integrity.
- Additional Information
- Competitive hourly rate and additional Tronc
- Full training and a personalised training plan to allow you to professionally develop
- Live in accomodation onsite with staff meals provided
- Discounted rooms for friends and family
- 50% discount on food in our restaurants
- Access to staff activities and use of the surrounding estate as well as monthly BBQ's
- Opportunities for training and development and £250 to develop skills
- A supportive team environment in a truly unique setting
- #J-18808-Ljbffr
Assistant Restaurant Manager employer: Château de Mercuès
Gilpin offers a unique opportunity to work in a stunning Lake District setting, where you will be part of a dedicated team committed to excellence in hospitality. Our supportive work culture fosters personal and professional growth, with ongoing training and development opportunities available. Enjoy the benefits of working in a luxury environment that values employee contributions and prioritises guest satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Restaurant Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Château de Mercuès. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Château de Mercuès
Don't be shy about reaching out to Château de Mercuès directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Restaurant Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Château de Mercuès and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Château de Mercuès
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
