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- Tasks: Lead a dynamic team to deliver exceptional customer service and smooth operations.
- Company: Join a vibrant store and café with a focus on teamwork and community.
- Benefits: Enjoy a competitive pay rate, employee discounts, and flexible working hours.
- Why this job: Be a key player in creating memorable experiences for customers while developing your leadership skills.
- Qualifications: 1 year of supervisory experience and a passion for retail and hospitality.
- Other info: Flexible schedule with opportunities for growth and development.
The predicted salary is between 13 - 16 £ per hour.
Team Leader 20 hours per week (approx.)
Rota:
- Week 1: Thursday & Friday 1pm-7pm, Saturday & Sunday 2pm-7pm
- Week 2: Monday, Thursday & Friday 6.30am-1pm
- Week 3: Thursday & Friday 6.30am-1pm, Saturday & Sunday 8.30am-2pm
- Week 4: Monday, Thursday & Friday 1pm-7pm
Job Summary
The Team Leader will assist the General Manager in the day-to-day running of the store and café. Reporting directly to the General Manager, the Team Leader will help lead the team to deliver outstanding customer service, ensure smooth operations, and maintain high operational standards. As a keyholder, the Team Leader will be responsible for opening and closing the store, and will be expected to work weekends as part of a flexible schedule. The successful candidate will be required to work additional hours to cover holidays etc.
Store opening times 7am-7pm (currently under review)
Key Responsibilities
- Alongside the General Manager, lead and motivate the team to follow company policies, standards, and practices.
- Take full operational responsibility in the absence of the General Manager.
- Act as a positive role model to the team, upholding and promoting company values.
- Work collaboratively with the team to ensure adequate resourcing and high levels of customer service.
- Provide hands-on, on-the-job training for both new and existing team members.
- Assist the General Manager in evaluating team performance and supporting development plans.
- Delegate tasks appropriately and manage team workflow effectively.
- Place and manage orders with suppliers as required.
- Receive and store deliveries in accordance with health, hygiene, and safety protocols.
- Maintain accurate records including goods inwards, temperature logs, and cleaning schedules (HACCP compliant).
- Perform daily cash handling duties including balancing procedures at the start and end of day.
- Organise shift cover for short notice absences to maintain service continuity.
- Resolve customer issues, queries, and requests in a professional and timely manner.
- Manage newspaper and magazine returns, and reconcile credit returns accurately.
Essential Requirements
- Minimum 1 years' recent supervisory experience.
- Minimum 3 years' recent retail & hospitality experience.
- Strong leadership and communication skills.
- Excellent organisational and time management skills.
- Motivated to learn and develop new skills.
- Able to remain calm, focused, and polite under pressure.
- Effective problem-solving and decision-making skills.
- Exceptional customer service abilities.
- Good numeracy and accuracy skills.
- Flexibility to work within opening hours (7:00am–7:00pm is currently under review).
- Good attendance and punctuality record.
Job Type: Part-time
Pay: £13.00 per hour
Benefits: Employee discount
Application question(s): Are you able to work Thursday & Friday each week and alternate Monday, Saturday & Sunday as advertised?
Experience: Supervising: 1 year (required)
Work Location: In person
Team Leader/Supervisor employer: Chat Coffee House & Newsagents
Contact Detail:
Chat Coffee House & Newsagents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader/Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for the team.
✨Tip Number 2
Practice your leadership skills in real-life scenarios. Think of examples where you've motivated a team or resolved conflicts. Being able to share these experiences during your interview will demonstrate your capability as a Team Leader.
✨Tip Number 3
Don’t just wait for the interview; network! Reach out to current employees on LinkedIn or attend local events. Building connections can give you insider info and might even lead to a referral, which is always a bonus.
✨Tip Number 4
When you apply, do it through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Team Leader/Supervisor
Some tips for your application 🫡
Show Your Leadership Skills: Make sure to highlight your supervisory experience in your application. We want to see how you've led teams before and what strategies you used to motivate them. Share specific examples that demonstrate your leadership style!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention how your skills align with our needs, especially in customer service and team management.
Be Clear About Your Availability: Since the role requires specific working hours, be upfront about your availability in your application. We need someone who can commit to the rota, so let us know if you can work those shifts!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Chat Coffee House & Newsagents
✨Know the Rota Inside Out
Make sure you’re familiar with the rota and can discuss your availability confidently. Being able to show that you understand the scheduling needs of the role will impress the interviewers.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about specific situations where you motivated your team or resolved conflicts, as this will demonstrate your capability to take on the Team Leader role.
✨Emphasise Customer Service Excellence
Be ready to talk about your approach to customer service. Share stories that highlight your ability to handle difficult situations and ensure customer satisfaction, as this is crucial for the role.
✨Demonstrate Organisational Skills
Think of instances where you’ve managed multiple tasks or delegated effectively. Discussing your organisational strategies will show that you can maintain high operational standards and manage workflow efficiently.