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- Tasks: Manage patient queries, appointments, and support clinicians in a busy medical practice.
- Company: Join the friendly and supportive Chastleton Medical Group in Durham City.
- Benefits: Flexible hours, great team environment, and opportunities for professional growth.
- Why this job: Make a difference in patient care while developing your customer service skills.
- Qualifications: GCSEs in Maths and English, customer care experience preferred.
- Other info: CQC rated ‘Good’ with excellent transport links and amenities.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking to appoint a new Receptionist to join our team. Practice hours are between 0800 and 1830 hours and flexibility is a must. The weekly hours for this role are between 30 to 37.5 hours per week. The ideal candidate will be well motivated and enthusiastic and have excellent customer service, communication and problem‑solving skills. Previous NHS reception experience would be an advantage as well as knowledge of the SystmOne clinical system.
Main duties of the job:
- Dealing with patient queries, both face‑to‑face and over the telephone
- Dealing with appointment requests, both face‑to‑face and over the telephone
- Greeting and directing patients to booked appointments
- Greeting and directing visitors to the surgery
- Taking requests for prescription medication
- Responding to the needs of clinicians during surgery
- Registering new patients and temporary residents
- Dealing with incoming tasks from internal and external sources
- Inputting data into the patient’s healthcare records as necessary
- Making referrals to, and liaising with, the Community Nursing Team
- Handling non‑NHS report requests, including collecting payments from patients for non‑NHS services
- Input and extract information from the Practice clinical system
About us:
An exciting opportunity has arisen to join our friendly, well‑organised and supportive practice team. Chastleton Medical Group is led by 3 GP Partners, supported by 6 salaried GPs and has a diverse multidisciplinary team consisting of nurse practitioners, nurses, nursing associates, healthcare assistants, pharmacists, care coordinators and a social prescribing link worker. The practice is supported and managed by an experienced management team, administration, and reception staff. Chastleton Medical Group is located in the heart of Durham City, and with a list size of 10,500. It is a long‑established practice with an excellent reputation and high patient satisfaction rates. Key features include:
- High QOF and Enhanced Service achievers
- Paperless Systm1 practice
- Training practice for Medical Students and training GPs
- Excellent transport links and amenities
- CQC rated ‘Good’ in all areas
For an informal discussion or to organise a visit, please telephone Jonny Wilde, Operations Manager on 0191 3846171.
Job responsibilities:
- Telephone duties: making appointments, taking requests for prescriptions, giving out results, advising on ambulance transport bookings, home visit requests, dealing with general enquiries, messages from patients and complaints, contacting other providers.
- Reception duties: register new patients and temporary residents, greet and direct patients and visitors, making appointments, generating and handing out repeat prescriptions, record and send messages internal and external, respond to needs of doctors and nurses during surgery, collect payments from patients for non‑NHS services, deal with general enquiries and complaints, scanning, filing, and lab link requests, handling non‑NHS report requests including payments OTC.
- Prescriptions: dealing with requests for repeat prescriptions, raising prescriptions as per Practice protocols, dealing with queries relating to repeat prescriptions.
- General: input and extract information from Practice computer system, observe health and safety guidelines at all times, any other reasonable duties as necessary.
Person specification:
Qualifications:
- Good standard of general education
- GCSE Mathematics C or above
- GCSE English C or above
- NVQII in Customer Care
- CLAIT Qualification
Skills:
- Excellent communication skills (Written and Oral)
- Clear, polite telephone manner
- Time management and the ability to work to deadlines
- Interpersonal skills
Experience:
- Experience of working with the general public
- Experience of reception work
- Experience of working within General Practice
Behaviours:
- Smart, polite and confident
- Planning and organising
- Performing under pressure
- Using initiative
- Self‑motivated
- Flexibility
- Confidentiality
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist in North East employer: Chastleton Medical Group
Contact Detail:
Chastleton Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in North East
✨Tip Number 1
Get to know the practice before your interview! Research Chastleton Medical Group, their values, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Receptionist, you'll be the first point of contact for patients. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you successfully handled difficult situations. This will demonstrate your ability to think on your feet, which is crucial in a busy practice.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and familiar with the systems we use, like SystmOne.
We think you need these skills to ace Receptionist in North East
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Receptionist role. Highlight your customer service skills and any relevant experience, especially if you've worked in an NHS setting before. We want to see how you fit into our team!
Show Off Your Communication Skills: Since this role is all about interacting with patients and visitors, let your communication skills shine through in your application. Use clear and polite language, and don’t forget to mention any experience you have with handling queries or complaints.
Be Flexible: Flexibility is key for this position, so make sure to mention your availability in your application. We appreciate candidates who can adapt to different shifts and help out when needed, so show us you're ready to jump in!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our practice there!
How to prepare for a job interview at Chastleton Medical Group
✨Know the Practice Inside Out
Before your interview, take some time to research Chastleton Medical Group. Familiarise yourself with their services, values, and any recent news. This will not only show your enthusiasm but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Receptionist, excellent customer service is key. Prepare examples from your past experiences where you successfully handled difficult situations or queries. Highlight your communication skills and how you can make patients feel welcomed and valued.
✨Practice Common Interview Questions
Think about the typical questions you might face, such as how you would handle a busy reception or manage patient complaints. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Demonstrate Flexibility and Team Spirit
Given the flexible hours and teamwork involved in this role, be ready to discuss how you adapt to changing situations and work collaboratively with others. Share specific instances where you’ve shown flexibility or supported your team in a busy environment.
