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- Tasks: Advise customers on parts, take orders, and manage stock effectively.
- Company: Join a family-run business with a strong reputation in the DAF Truck industry.
- Benefits: Great pay, fully funded training, life assurance, and generous holiday allowance.
- Why this job: Be part of a passionate team delivering top-notch customer service.
- Qualifications: Customer service skills, computer literacy, and a driving licence required.
- Other info: Enjoy excellent career progression and stability in a supportive environment.
The predicted salary is between 24000 - 36000 £ per year.
Chassis Cab is a family run business that holds the award winning DAF Truck franchise for East Anglia. Chassis Cab aims to provide our customers with a first class, reliable service, which reflects our standing as market leader as a main dealer for the supply of DAF Truck and in the provision of a second to none after sales. We are looking to recruit an experienced Parts Advisor at our depot in Ipswich. The ideal candidate will be enthusiastic and passionate who will be a great addition to our team.
Your key responsibilities:
- Effectively advise customers of their parts requirements either using skill and knowledge or computer programs.
- Take orders over the telephone, email and sales front counter.
- Prepare orders for the customers and workshop.
- Place orders with suppliers and update the customer/workshop of any news on the parts.
- Advise and supply parts over the phone, sales counter and to workshop technicians.
- Maintain stock control.
- Maintain marketing display areas by keeping them up to date with the latest product range.
Qualifications and experience required:
- Maintain a professional and helpful attitude at all times.
- Be computer literate.
- Be passionate about delivering excellent customer service.
- Have excellent communication skills.
- Driving licence is required.
- HGV and/or Trailer Industry knowledge & experience will be advantageous but not essential. Market leading manufacturer training will be provided.
Hours of work:
- Monday to Friday 40 hours per week - 08:00 to 17:00.
- Saturdays (8am – 12noon) on a rota basis.
- Nightshift holiday cover on a rota basis.
- FLT licence would be advantageous.
Salary and Benefits:
- Working for a family run business backed up by DAF Trucks gives you stability, great pay rates, excellent continued training and future progression.
- Excellent rates of pay and overtime availability.
- Fully funded training.
- Life assurance x 2 salary scheme.
- 22 days holidays plus bank holidays - Holiday allowance rising with length of service.
- Auto enrolment pension with contributory payments up to 5%.
Parts Advisor IPS in Ipswich employer: Chassis Cab Ltd
Contact Detail:
Chassis Cab Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor IPS in Ipswich
✨Tip Number 1
Get to know the company! Research Chassis Cab and their values. When you walk in for an interview, show us that you understand what makes them tick and how you can contribute to their first-class service.
✨Tip Number 2
Practice your communication skills! As a Parts Advisor, you'll need to chat with customers and colleagues alike. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to shine.
✨Tip Number 3
Be prepared with examples! Think of times when you've delivered excellent customer service or solved a problem. We love hearing real-life stories that showcase your skills and passion for the role.
✨Tip Number 4
Apply through our website! It’s the best way to get noticed. Make sure your application stands out by tailoring it to the Parts Advisor role and highlighting your relevant experience and enthusiasm.
We think you need these skills to ace Parts Advisor IPS in Ipswich
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you're excited about the role and ready to be a part of our family-run business!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills. Mention any knowledge you have about the HGV or trailer industry, even if it's not extensive. It shows us you're keen!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Parts Advisor position at Chassis Cab.
How to prepare for a job interview at Chassis Cab Ltd
✨Know Your Parts
Familiarise yourself with the DAF Truck parts and their functions. Being able to discuss specific parts and their applications will show your enthusiasm and knowledge, making you stand out as a candidate.
✨Customer Service Focus
Prepare examples of how you've delivered excellent customer service in the past. Think about situations where you went above and beyond for a customer, as this aligns perfectly with the company's values.
✨Practice Communication Skills
Since communication is key in this role, practice articulating your thoughts clearly. You might want to role-play common scenarios, like taking an order over the phone or advising a technician on parts.
✨Show Enthusiasm for the Role
Let your passion for the industry shine through during the interview. Share why you're excited about the opportunity at Chassis Cab and how you can contribute to their reputation for excellent service.
