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- Tasks: Advise customers on parts, take orders, and manage stock effectively.
- Company: Join a market-leading manufacturer with a focus on customer service.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Strong communication skills and a passion for helping customers.
- Other info: Monday to Friday hours with occasional Saturday shifts.
The predicted salary is between 24000 - 36000 £ per year.
Effectively advise customers of their parts requirements either using skill and knowledge or computer programs. Take orders over the telephone, email and sales front counter. Prepare orders for the customers and workshop. Place orders with suppliers and update the customer/workshop of any news on the parts. Advise and supply parts over the phone, sales counter and to workshop technicians.
Stock Control: Maintain marketing display areas by keeping them up to date with the latest product range.
Qualifications and experience required:
- Maintain a professional and helpful attitude at all times.
- Computer literate.
- Passionate about delivering excellent customer service.
- Excellent communication skills.
- Driving licence is required.
- HGV and/or Trailer Industry knowledge & Experience will be advantageous but not essential. Market leading manufacturer training will be provided.
Hours of work: Monday to Friday 40 hours per week - 08:30 to 17:30. Saturdays (8am – 12noon) on a rota basis. Nightshift holiday cover on a rota basis.
Parts Advisor BSE in Ipswich employer: Chassis Cab Ltd
Contact Detail:
Chassis Cab Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor BSE in Ipswich
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially in the HGV and trailer industry. This will help you speak confidently about how you can meet their parts requirements.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or face-to-face, being able to clearly advise customers is key. Try role-playing with a friend to get comfortable with different scenarios.
✨Tip Number 3
Show off your computer skills! Familiarise yourself with common parts ordering software. If you can demonstrate your tech-savviness during the interview, it’ll give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Parts Advisor BSE in Ipswich
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your passion for delivering excellent customer service in your application. We want to see how you can effectively advise customers and maintain a professional attitude, so share any relevant experiences that showcase these skills.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the Parts Advisor role.
Highlight Your Computer Skills: Since being computer literate is a must for this role, don’t forget to mention your experience with relevant software or systems. We’re looking for someone who can easily navigate technology to assist our customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Parts Advisor position. Plus, it’s super easy!
How to prepare for a job interview at Chassis Cab Ltd
✨Know Your Parts
Brush up on your knowledge of parts and components relevant to the HGV and trailer industry. Familiarise yourself with common terminology and products, as this will help you confidently advise customers during the interview.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this will demonstrate your passion for providing top-notch service.
✨Practice Communication
Since excellent communication skills are key for this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family, focusing on how you would handle customer inquiries or take orders over the phone.
✨Be Ready for Technical Questions
Even if you don't have extensive experience in the industry, be prepared to answer technical questions. Research common software used in parts advising and be ready to discuss how you would use it to assist customers effectively.
