At a Glance
- Tasks: Advise customers on parts, take orders, and manage stock effectively.
- Company: Join a market-leading manufacturer with a focus on customer service.
- Benefits: Competitive salary, professional training, and a supportive work environment.
- Other info: Monday to Friday hours with occasional Saturday shifts and career growth opportunities.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Computer literacy and excellent communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Responsibilities:
- Effectively advise customers of their parts requirements either using skill and knowledge or computer programs.
- Take orders over the telephone, email and sales front counter.
- Prepare orders for the customers and workshop.
- Place orders with suppliers and update the customer/workshop of any news on the parts.
- Advise and supply parts over the phone, sales counter and to workshop technicians.
- Maintain stock control.
- Maintain marketing display areas by keeping them up to date with the latest product range.
Qualifications and experience required:
- Maintain a professional and helpful attitude at all times.
- Be computer literate.
- Be passionate about delivering excellent customer service.
- Have excellent communication skills.
- Driving licence is required.
- HGV and/or Trailer Industry knowledge & experience will be advantageous but not essential. Market leading manufacturer training will be provided.
Hours of work:
- Monday to Friday 40 hours per week - 08:30 to 17:30.
- Saturdays (8am – 12noon) on a rota basis.
- Nightshift holiday cover on a rota basis.
Address: Saint Ives Road, Fenstanton, Huntingdon, Cambridgeshire, PE28 9QR
Parts Advisor (Cambridge) in Fenstanton employer: Chassis Cab Ltd
As a family-run business backed by DAF Trucks, we pride ourselves on offering a supportive and dynamic work environment where employees can thrive. With excellent pay rates, comprehensive training programmes, and opportunities for career progression, we ensure that our team members are well-equipped to succeed in their roles. Our commitment to employee well-being is reflected in our generous benefits package, including a quarterly bonus scheme and a fully funded company vehicle, making us an exceptional employer in the motor industry.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor (Cambridge) in Fenstanton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chassis Cab Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chassis Cab Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Parts Advisor (Cambridge) in Fenstanton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chassis Cab Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Chassis Cab Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chassis Cab Ltd!
How to prepare for a job interview at Chassis Cab Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
