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- Tasks: Advise customers on parts, take orders, and manage stock effectively.
- Company: Join a market-leading manufacturer with a focus on customer service.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Why this job: Be part of a dynamic team and enhance your customer service skills.
- Qualifications: Strong communication skills and a passion for helping customers.
- Other info: Monday to Friday hours with occasional Saturday shifts and career growth potential.
The predicted salary is between 24000 - 36000 £ per year.
Effectively advise customers of their parts requirements either using skill and knowledge or computer programs. Take orders over the telephone, email and sales front counter. Prepare orders for the customers and workshop. Place orders with suppliers and update the customer/workshop of any news on the parts. Advise and supply parts over the phone, sales counter and to workshop technicians.
Stock Control: Maintain marketing display areas by keeping them up to date with the latest product range.
Qualifications and experience required:
- Maintain a professional and helpful attitude at all times.
- Computer literate.
- Passionate about delivering excellent customer service.
- Excellent communication skills.
- Driving licence is required.
- HGV and/or Trailer Industry knowledge & Experience will be advantageous but not essential. Market leading manufacturer training will be provided.
Hours of work: Monday to Friday 40 hours per week - 08:30 to 17:30. Saturdays (8am – 12noon) on a rota basis. Nightshift holiday cover on a rota basis.
Parts Advisor BSE in Ipswich employer: Chassis Cab Cambridge
Contact Detail:
Chassis Cab Cambridge Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor BSE in Ipswich
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially in the HGV and trailer industry. This will help you speak confidently about how you can meet their parts requirements.
✨Tip Number 2
Practice your communication skills! Whether it's over the phone or face-to-face, being able to clearly advise customers is key. Try role-playing with a friend to get comfortable with different scenarios.
✨Tip Number 3
Show off your computer skills! Familiarise yourself with common parts ordering software. If you can demonstrate your tech-savviness during the interview, it’ll give you an edge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Parts Advisor BSE in Ipswich
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping customers. Share examples of times you've gone the extra mile to ensure someone leaves happy. We want to see that spark!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experience.
Highlight Your Computer Skills: Since being computer literate is key for this role, make sure to mention any relevant software or systems you’re familiar with. We want to know how tech-savvy you are and how you can use that to help our customers.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Chassis Cab Cambridge
✨Know Your Parts
Brush up on your knowledge of parts and components relevant to the HGV and trailer industry. Familiarise yourself with common terminology and products, as this will help you confidently advise customers during the interview.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this will demonstrate your passion for providing top-notch service.
✨Practice Communication
Since excellent communication skills are key for this role, practice articulating your thoughts clearly. You might want to do mock interviews with friends or family to get comfortable speaking about your experiences and answering questions.
✨Be Ready for Technical Questions
Expect some technical questions related to parts advising and stock control. Brush up on any relevant computer programs you might use in the role, and be prepared to discuss how you would handle order placements and updates to customers.
