At a Glance
- Tasks: Advise customers on parts, take orders, and manage stock effectively.
- Company: Join a family-run business with a strong reputation in the DAF Truck industry.
- Benefits: Great pay, overtime options, fully funded training, and life assurance.
- Other info: Enjoy excellent career progression and a supportive work environment.
- Why this job: Be part of a passionate team delivering top-notch customer service.
- Qualifications: Customer service skills and computer literacy are essential; driving licence required.
The predicted salary is between 30000 - 42000 € per year.
Chassis Cab is a family run business that holds the award winning DAF Truck franchise for East Anglia. Chassis Cab aims to provide our customers with a first class, reliable service, which reflects our standing as market leader as a main dealer for the supply of DAF Truck and in the provision of a second to none after sales. We are looking to recruit an experienced Parts Advisor at our depot in Ipswich. The ideal candidate will be enthusiastic and passionate who will be a great addition to our team.
Your key responsibilities:
- Effectively advise customers of their parts requirements either using skill and knowledge or computer programs
- Take orders over the telephone, email and sales front counter
- Prepare orders for the customers and workshop
- Place orders with suppliers and update the customer/workshop of any news on the parts
- Advise and supply parts over the phone, sales counter and to workshop technicians
- Maintain stock control
- Maintain marketing display areas by keeping them up to date with the latest product range
Qualifications and experience required:
- Maintain a professional and helpful attitude at all times
- Be computer literate
- Be passionate about delivering excellent customer service
- Have excellent communication skills
- Driving licence is required
- HGV and/or Trailer Industry knowledge & experience will be advantageous but not essential. Market leading manufacturer training will be provided.
Hours of work:
- Monday to Friday 40 hours per week - 08:00 to 17:00
- Saturdays (8am – 12noon) on a rota basis
- Nightshift holiday cover on a rota basis
- FLT licence would be advantageous
Salary and Benefits:
- Working for a family run business backed up by DAF Trucks gives you stability, great pay rates, excellent continued training and future progression.
- Excellent rates of pay and overtime availability
- Fully funded training
- Life assurance x 2 salary scheme
- 22 days holidays plus bank holidays - Holiday allowance rising with length of service
- Auto enrolment pension with contributory payments up to 5%
Parts Advisor IPS in Ipswich employer: Chassis Cab Bury St. Edmunds
Chassis Cab is an exceptional employer, offering a supportive family-run environment where employees can thrive. Located in Ipswich, the company provides excellent pay rates, fully funded training, and opportunities for career progression within the award-winning DAF Truck franchise. With a strong focus on customer service and employee well-being, Chassis Cab fosters a culture of teamwork and professional development, making it a rewarding place to work.
Contact Detail:
Chassis Cab Bury St. Edmunds Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Parts Advisor IPS in Ipswich
✨Tip Number 1
Get to know the company! Research Chassis Cab and their values. When you walk into that interview, show us you understand what makes them tick and how you can fit right in.
✨Tip Number 2
Practice your communication skills. As a Parts Advisor, you'll need to chat with customers and colleagues alike. Role-play common scenarios with a friend to boost your confidence before the big day!
✨Tip Number 3
Be ready to showcase your passion for customer service. Think of examples from your past experiences where you went above and beyond for a customer. We love hearing about those moments!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're keen on joining our family at Chassis Cab.
We think you need these skills to ace Parts Advisor IPS in Ipswich
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about being a Parts Advisor and how you can contribute to our team at Chassis Cab.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experience and skills. Mention any customer service roles or parts knowledge you have, as this will help us see why you're a great fit for the position.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and experience.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our family-run business!
How to prepare for a job interview at Chassis Cab Bury St. Edmunds
✨Know Your Parts
Before the interview, brush up on your knowledge of parts and components related to DAF Trucks. Familiarise yourself with common parts requests and how they relate to customer needs. This will show your enthusiasm and readiness to contribute from day one.
✨Customer Service Focus
Chassis Cab values excellent customer service, so be prepared to discuss your previous experiences in this area. Think of specific examples where you went above and beyond for a customer, and how that aligns with their commitment to providing a first-class service.
✨Tech Savvy Skills
Since you'll be using computer programs to advise customers and manage orders, make sure you highlight your computer literacy. If you have experience with inventory management systems or similar software, mention it during the interview to demonstrate your capability.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company. Inquire about their training programmes or how they maintain their market-leading status. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
