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- Tasks: Support customers via email, chat, and video calls while managing the Help Centre.
- Company: Chaser is revolutionising credit control to help businesses get paid faster.
- Benefits: Enjoy remote work flexibility and a supportive team culture.
- Why this job: Make a real impact on customer satisfaction and build lasting relationships.
- Qualifications: 1+ years in customer support; strong communication and problem-solving skills required.
- Other info: Join a diverse, international team focused on collaboration and achieving targets.
The predicted salary is between 28800 - 43200 £ per year.
Chaser is on a mission to transform how businesses manage credit control - helping them get paid faster without damaging customer relationships. We’re looking for a Customer Success Executive to be the first point of contact for our customers, delivering exceptional support across email, live chat, and video calls. You’ll also take ownership of our Help Centre, identifying ways to improve and scale our self-serve resources.
As you grow in the role, you'll take on more proactive responsibilities across onboarding, feature adoption, customer retention, and more - helping customers unlock maximum value from Chaser. This role is crucial in driving customer retention and satisfaction, as well as improving the customer journey through insightful feedback, documentation, and support process enhancements. Your work will directly impact how users experience Chaser - turning customers into long-term advocates.
Key Responsibilities- Customer Support: Provide first-class support to our users via email, live chat, and video call, resolving queries quickly, empathetically, and effectively.
- Onboarding & Relationship Management: Guide new customers through their Chaser set-up and build strong, long-term relationships by understanding their goals and challenges.
- Help Centre Management: Own and improve our Help Centre, keeping content up-to-date, relevant, and user-friendly, whilst maintaining Chaser’s brand voice.
- Ticket Analysis: Track and analyse support trends to identify recurring issues, product pain points, and opportunities for help centre improvements.
- Product Knowledge & Advocacy: Become a Chaser expert - help customers get the most from our platform and represent their needs to shape future features.
- Customer Engagement: Contribute to proactive initiatives such as account reviews, customer reporting, product update comms, and webinars.
- 1+ years' experience in customer support
- Live by Chaser’s values of Care, Candidness, Commitment, Celebration, and Courage.
- Passionate about helping businesses and people succeed through exceptional service.
- Naturally proactive with a problem-solving mindset.
- Highly personable and able to communicate with warmth, clarity, and precision.
- Exceptionally organised and reliable under pressure.
- Comfortable with digital tools and a fast-paced tech environment.
- A strong written communicator with an eye for detail and tone.
- Kind, empathetic, and patient — always putting the customer first.
- Bonus points if you’ve worked with HubSpot, G-Suite, or Notion.
- Bonus points if you’re fluent in more than one language.
The team you’ll be joining: We believe in a world where all businesses have the confidence that they will get paid for their work. We’re an international team all focused on making a huge difference in credit control, so we have lots of ideas and are incredibly driven. We support and care about each other, are honest with our feedback, and work together to achieve our weekly targets. There’s no room for egos — the only agenda is making sure everything we do is to the best of our abilities and that we smash our team targets! We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Customer Success Executive employer: Chaser
Contact Detail:
Chaser Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Familiarise yourself with Chaser's mission and values. Understanding how they aim to transform credit control will help you align your responses during interviews and demonstrate your passion for their goals.
✨Tip Number 2
Showcase your customer support experience by preparing specific examples of how you've successfully resolved customer issues in the past. This will highlight your problem-solving skills and ability to communicate effectively.
✨Tip Number 3
Research common customer support tools and platforms, especially HubSpot, G-Suite, or Notion. Being knowledgeable about these tools can give you an edge and show that you're ready to hit the ground running.
✨Tip Number 4
Prepare to discuss how you would improve a Help Centre or similar resource. Think about user experience and how to make information more accessible, as this is a key responsibility in the role.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, particularly any roles where you've provided exceptional service. Use keywords from the job description to demonstrate your fit for the Customer Success Executive position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping businesses succeed and your alignment with Chaser's values. Share specific examples of how you've positively impacted customer relationships in previous roles.
Showcase Your Communication Skills: Since this role requires strong written communication, ensure your application is free from errors and clearly conveys your thoughts. Use a friendly yet professional tone to reflect the warmth and clarity needed for customer interactions.
Highlight Relevant Tools Experience: If you have experience with HubSpot, G-Suite, or Notion, make sure to mention it in your application. This will show that you're comfortable with digital tools and can adapt quickly to the tech environment at Chaser.
How to prepare for a job interview at Chaser
✨Showcase Your Customer Support Experience
Make sure to highlight your previous experience in customer support. Share specific examples of how you've resolved customer queries effectively and empathetically, as this role is all about providing exceptional service.
✨Demonstrate Proactive Problem-Solving
Prepare to discuss situations where you've taken the initiative to solve problems before they escalated. This will show that you embody the proactive mindset that Chaser values.
✨Familiarise Yourself with Chaser's Tools
If you have experience with HubSpot, G-Suite, or Notion, be sure to mention it. Even if you don't, take some time to learn about these tools and how they might relate to the role, as it shows your commitment to being prepared.
✨Emphasise Your Communication Skills
Since the role involves a lot of communication via email, live chat, and video calls, be ready to demonstrate your strong written and verbal communication skills. Practice articulating your thoughts clearly and warmly, as this is crucial for building relationships with customers.
