At a Glance
- Tasks: Process customer quotes and orders accurately in a fast-paced environment.
- Company: Join a leading fenestration business with a focus on customer experience.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Other info: Fast-paced role with a chance to learn and develop your skills.
- Why this job: Be part of a dynamic team delivering top-notch service to customers.
- Qualifications: Experience in estimating or order processing, ideally in fenestration.
The predicted salary is between 25000 - 30000 £ per year.
Chase Taylor are working on behalf of a leading fenestration business seeking an experienced Estimator & Order Processor to join their busy sales and customer experience team. The role plays a key part in delivering accurate quotations, order confirmations, and technical documentation to both new and existing trade customers within a fast-paced environment. You will support the wider sales function by ensuring all customer requirements are translated accurately into quotations and production-ready orders, while maintaining strong communication, attention to detail, and a high level of customer service throughout the order lifecycle.
Key Responsibilities
- Process customer quotes and orders accurately and within required timescales.
- Produce, amend, and issue quotations and order confirmations.
- Prepare and annotate paperwork prior to manufacture to ensure technical accuracy.
- Communicate with customers and suppliers regarding queries, technical advice, and order updates.
- Chase and follow up order confirmations and outstanding customer responses.
- Handle incoming enquiries and provide timely, professional responses.
- Maintain regular communication with customers to provide updates and strengthen relationships.
- Update schedules, spreadsheets, and internal systems daily.
- Ensure all work meets agreed targets and deadlines.
- Deliver a high level of accuracy when producing quotations and order documentation.
- Liaise effectively with internal departments including Sales, Production, and Logistics.
About You / Candidate Requirements
- Previous experience in estimating or order processing within the fenestration industry (ideally aluminium windows and doors).
- Knowledge of aluminium products and systems is highly desirable.
- Experience using estimating software such as LogiKal or V6 (or similar systems).
- Ability to interpret technical drawings, customer surveys, and section plans.
- Strong attention to detail with a high level of numerical accuracy.
- Excellent written and verbal communication skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Confident working independently and as part of a team in a fast-paced environment.
- Competent user of Microsoft Office packages including Excel, Word, and Outlook.
- Strong customer service skills with a professional and proactive approach.
- Highly motivated with a willingness to learn new products and technical information.
- Positive, friendly, and adaptable attitude in a customer-facing role.
Order Processor in Witham employer: Chase Taylor
As a Conservatory On Site Support Engineer, you will join a reputable company known for its commitment to quality and customer satisfaction in the West Midlands. The company fosters a supportive work culture that values employee growth, offering opportunities for professional development and training. With a competitive salary, a company vehicle, and the chance to work independently while making a real impact on customer experiences, this role is perfect for those seeking meaningful and rewarding employment.
