At a Glance
- Tasks: Process customer quotes and orders accurately in a fast-paced environment.
- Company: Join a leading fenestration business with a focus on customer experience.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Other info: Fast-paced role with a chance to learn and develop your skills.
- Why this job: Be part of a dynamic team delivering top-notch service to customers.
- Qualifications: Experience in estimating or order processing, ideally in fenestration.
The predicted salary is between 25000 - 30000 £ per year.
Chase Taylor are working on behalf of a leading fenestration business seeking an experienced Estimator & Order Processor to join their busy sales and customer experience team. The role plays a key part in delivering accurate quotations, order confirmations, and technical documentation to both new and existing trade customers within a fast-paced environment. You will support the wider sales function by ensuring all customer requirements are translated accurately into quotations and production-ready orders, while maintaining strong communication, attention to detail, and a high level of customer service throughout the order lifecycle.
Key Responsibilities
- Process customer quotes and orders accurately and within required timescales.
- Produce, amend, and issue quotations and order confirmations.
- Prepare and annotate paperwork prior to manufacture to ensure technical accuracy.
- Communicate with customers and suppliers regarding queries, technical advice, and order updates.
- Chase and follow up order confirmations and outstanding customer responses.
- Handle incoming enquiries and provide timely, professional responses.
- Maintain regular communication with customers to provide updates and strengthen relationships.
- Update schedules, spreadsheets, and internal systems daily.
- Ensure all work meets agreed targets and deadlines.
- Deliver a high level of accuracy when producing quotations and order documentation.
- Liaise effectively with internal departments including Sales, Production, and Logistics.
About You / Candidate Requirements
- Previous experience in estimating or order processing within the fenestration industry (ideally aluminium windows and doors).
- Knowledge of aluminium products and systems is highly desirable.
- Experience using estimating software such as LogiKal or V6 (or similar systems).
- Ability to interpret technical drawings, customer surveys, and section plans.
- Strong attention to detail with a high level of numerical accuracy.
- Excellent written and verbal communication skills.
- Strong organisational skills with the ability to manage multiple priorities.
- Confident working independently and as part of a team in a fast-paced environment.
- Competent user of Microsoft Office packages including Excel, Word, and Outlook.
- Strong customer service skills with a professional and proactive approach.
- Highly motivated with a willingness to learn new products and technical information.
- Positive, friendly, and adaptable attitude in a customer-facing role.
Order Processor in Witham employer: Chase Taylor
Chase Taylor is an exceptional employer, offering a dynamic work environment where your contributions as an Order Processor are valued and recognised. With a strong focus on employee development, we provide ample opportunities for growth within the fenestration industry, alongside a supportive team culture that prioritises collaboration and customer satisfaction. Located in a thriving sector, our company ensures that you are equipped with the latest tools and training to excel in your role while enjoying a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Order Processor in Witham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chase Taylor. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chase Taylor before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Order Processor in Witham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chase Taylor:Your cover letter is your chance to shine! Tell us why you want to work at Chase Taylor specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chase Taylor!
How to prepare for a job interview at Chase Taylor
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
