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- Tasks: Support software deployment and optimisation in the window and door industry.
- Company: Join a global tech powerhouse transforming the manufacturing process.
- Benefits: Flexible work, travel opportunities, and professional growth in a supportive environment.
- Why this job: Combine hands-on tech work with customer interaction to drive innovation.
- Qualifications: Experience in the fenestration industry and familiarity with Window Designer software.
- Other info: Dynamic role with ongoing training and cross-functional collaboration.
The predicted salary is between 36000 - 60000 £ per year.
We are working with a global technology powerhouse who provides an end-to-end software platform for the customers within the window, glass and door industry to streamline the entire process from initial concept to production and installation. Offering solutions for visualisation, sales, manufacturing and content, helping businesses simplify processes, increase efficiency, grow sales, and drive innovation within the industry.
Currently seeking a proactive and technically skilled Installations Engineer to join the team, supporting the deployment and optimisation of software solutions within the Windows and Doors industry. This role combines hands-on technical work with customer-facing responsibilities, including onsite and remote installations, system upgrades, and second-line support. You’ll work closely with the Support Desk, R&D, and customers to troubleshoot complex issues, integrate new machinery into production environments, and build tailored content such as material lists. You’ll also play a key role in onboarding and training new users, ensuring they get the most out of the software.
This is a field-based role with regular travel to customer sites across the UK and potentially internationally. While much of the work can be done remotely, you should be comfortable with flexible scheduling and occasional extended travel. In return you will be offered a supportive environment with opportunities for professional growth, including being part of an initiative to introduce cutting-edge manufacturing technologies, cross-functional collaboration, and ongoing training to advance your technical and industry expertise.
Key Responsibilities- Provide 2nd line technical support to customers via email, chat, phone, and onsite visits.
- Troubleshoot and resolve software issues, bugs, and performance problems.
- Collaborate with R&D to escalate and resolve complex issues.
- Assist Support Desk team members resolve 1st line technical support issues.
- Document support cases, solutions, and best practices in our knowledge base.
- Onsite and remote installations and upgrades of Software products.
- Build content (Material Lists) for distribution to customers.
- Manage integration of new machines into customer production facilities.
- Onboard and train new users on software products.
- Monitor system performance and proactively identify potential issues.
- Participate in the improvement of support processes and tools.
Candidates will need experience working within the fenestration industry and ideally with Window Designer software.
Installation Engineer in Leicester employer: Chase Taylor
Contact Detail:
Chase Taylor Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Engineer in Leicester
✨Tip Number 1
Network like a pro! Reach out to industry professionals on LinkedIn or at events. We can’t stress enough how important it is to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or a project that highlights your technical expertise in installations and software solutions. This will give potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to installations and customer support. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Installation Engineer in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Installation Engineer role. Highlight your experience in the fenestration industry and any relevant technical skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your hands-on experience and customer-facing skills.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love candidates who can think on their feet and troubleshoot effectively, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Chase Taylor
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to the fenestration industry and Window Designer software. Be ready to discuss specific projects or experiences where you've successfully installed or supported software solutions.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in the past. Think about times when you had to troubleshoot software problems or integrate new machinery, and be ready to explain your thought process during those situations.
✨Be Customer-Focused
Since this role involves customer-facing responsibilities, think about how you can demonstrate your ability to communicate effectively with clients. Share experiences where you’ve trained users or provided support, highlighting your approach to ensuring customer satisfaction.
✨Flexibility is Key
Given the travel requirements of the role, be prepared to discuss your availability and willingness to adapt to different schedules. Show that you're comfortable with both remote work and onsite visits, and express enthusiasm for the opportunity to engage with customers across the UK and beyond.
