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For Companies At a Glance
- Tasks: Provide technical support and training to installation teams, ensuring quality standards are met.
- Company: Join a leading manufacturer of Roller Garage Doors committed to excellence.
- Benefits: Enjoy a permanent position with opportunities for field training and travel.
- Why this job: Be part of a dynamic team focused on quality and customer satisfaction.
- Qualifications: Experience in a similar role and knowledge of door installations required.
- Other info: UK driving license is essential; proactive problem solvers will thrive here.
The predicted salary is between 30000 - 42000 £ per year.
Chase Taylor Recruitment is working with a fantastic business that manufactures and installs Roller Garage Doors. Due to their continued success and commitment to ensuring their products are installed to the highest standards, they are recruiting for a Technical Support Engineer to join their team on a permanent basis.
The role will involve providing technical support and training to their Installation Teams in the field, ensuring quality standards are continuously improved and customer expectations are exceeded. This will include providing actionable feedback to Installers and the business to highlight quality concerns and drive further improvements.
Role responsibilities:
- Support the provision of a Quality & Technical Support Help Line on a Rota with other Engineers
- Provide Field training & quality audits for Franchisees, working away for a week at a time on a Rota basis with other engineers
- Perform Root Cause Analysis (RCA) on faults and failures to reach robust solutions
- Support development of training and online courses for new Doors, their components and additional products
- Ensure key safety & operating standards are consistently met
Candidate skills & experience:
- Must have current or recent experience working within a similar role
- Have excellent knowledge of door installations, the process and troubleshooting
- Be able to self-motivate & have a proactive approach to troubleshooting
- Strong communication skills
- Provide outstanding customer service
- Have a UK driving license
To find out more about this role, please click ‘apply’ or contact Martyn at Chase Taylor Recruitment and quote reference number MM6188.
Technical Support Engineer employer: Chase Taylor Recruitment Ltd
Contact Detail:
Chase Taylor Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarise yourself with the specific products and services offered by the company. Understanding their roller garage doors, installation processes, and common troubleshooting issues will give you an edge during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully provided technical support or training. Highlighting your problem-solving skills and ability to communicate effectively will demonstrate your suitability for the role.
✨Tip Number 4
Showcase your commitment to quality and safety standards in your conversations. Emphasising your proactive approach to ensuring high-quality installations will resonate well with the hiring team.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and required skills for the Technical Support Engineer position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles that involved technical support, training, or quality assurance. Use specific examples to demonstrate your knowledge of door installations and troubleshooting.
Showcase Communication Skills: Since strong communication skills are essential for this role, make sure to illustrate your ability to convey technical information clearly. Consider including examples of how you've successfully trained others or provided customer service.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Technical Support Engineer.
How to prepare for a job interview at Chase Taylor Recruitment Ltd
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of door installations and troubleshooting processes. Be prepared to discuss specific examples from your past experience where you successfully resolved technical issues.
✨Demonstrate Strong Communication Skills
As a Technical Support Engineer, you'll need to communicate effectively with installation teams and customers. Practice explaining complex concepts in simple terms, and be ready to showcase your ability to provide clear feedback.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, such as how you would handle a specific fault or failure. Think through potential scenarios and prepare structured responses that highlight your analytical skills and proactive approach.
✨Emphasise Your Customer Service Experience
Since providing outstanding customer service is crucial for this role, be ready to share examples of how you've gone above and beyond for customers in the past. Highlight any training or support roles you've had that demonstrate your commitment to quality service.
