Technical Support Engineer

Are you passionate about quality, coaching, and technical excellence? Ready to join a market-leading garage door installation company that’s raising the bar for service and support across the industry?\\nWe’re recruiting a Technical Support Engineer to become the driving force behind field quality, technical support, and installer development. If you love solving complex problems, helping others succeed, and raising standards – this role is made for you.\\nWhat You’ll Be Doing:\\n * Support our Installers\\n * Coach & Train Engineers in the Field\\n * Conduct Quality Audits and ensure installations meet high standards\\n * Root Cause Analysis (RCA) – identify issues, implement real fixes\\n * Provide Actionable Feedback to the Business and Field Teams\\n * Deliver Training & Mentorship for new Engineers\\n * Sign Off Engineers’ Competence post-training\\n * Support Large or Complex Installations as the technical lead\\n * Help Develop Training Materials, Online Courses, and Best Practice Manuals\\n * Audit Customer Aftercare Services and provide coaching where needed\\nWhat You Bring:\\n * Knowledge of garage doors, components, and installation\\n * Skilled in troubleshooting & fault diagnosis\\n * Experience in performance coaching and auditing\\n * Excellent communication, especially when working remotely\\n * Self-motivated, solutions-driven, and a team player\\n * Passion for customer service and exceeding expectations\\nWhy Join ?\\n * Be part of a fast-growing, respected brand\\n * Make a real impact on product quality and customer satisfaction\\n * Collaborate with a passionate, expert team\\n * Opportunities for career growth and continuous learning