Chase Taylor Recruitment are currently working with an established and innovative business within the fenestration sector to recruit an experienced Support Coordinator.
This is an exciting opportunity for a Support Coordinator with a genuine window and door installation background and strong customer service skills to join a specialist team supporting customers with software and system-related enquiries.
The Opportunity
As a Support Coordinator, you will be a key point of contact for customers, helping to resolve technical and operational queries while working closely with internal teams.
The ideal candidate will have previously worked as a window and door installer and have a strong understanding of the practical challenges faced by installation companies. You will use this hands‑on experience to understand customer problems, troubleshoot issues and provide practical solutions.
This is not a general customer service role – an installer background within the fenestration industry is essential.
Main Duties
- Act as a first point of contact for customers via telephone, email and support tickets.
- Investigate and resolve customer queries, using your practical installation knowledge to identify solutions.
- Work closely with technical and training teams to resolve more complex issues.
- Maintain accurate customer records and provide regular updates on ongoing support cases.Assist with software testing, quality assurance and new system releases.
- Help improve processes and customer support within the department.
Candidate Requirements
- Previous experience as a window and door installer is essential.
- Strong knowledge of the fenestration/windows and doors industry.
- Excellent customer service and communication skills.
- A practical, solutions-focused approach to resolving problems.
- Good organisational skills and the ability to manage multiple queries.
- Comfortable using CRM systems and Microsoft Office.
- Keen to develop knowledge of software and technical systems.
Experience with Business Micros, Window Designer, Evolution, Business Pilot or similar industry software would be advantageous.
Benefits
- Fully remote working
- Competitive salary
- Ongoing training and development
- Supportive team environment
- Long-term career progression
If you're an experienced window and door installer looking to move away from being on the tools and into a Support Coordinator role where your industry knowledge can be used to support customers and solve problems, we'd be keen to speak with you.
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Support Coordinator employer: Chase Taylor Recruitment Ltd
Join a well-established manufacturing company in Great Wyrley as a Despatch/Transport Team Leader, where you will thrive in a supportive work culture that values teamwork and efficiency. With opportunities for professional growth and development, you will play a crucial role in ensuring timely deliveries while enjoying competitive benefits and a commitment to employee well-being. This position offers a unique chance to make a meaningful impact in a dynamic environment, making it an excellent choice for those seeking rewarding employment.
Contact Details:
Chase Taylor Recruitment Ltd Recruitment Team
