At a Glance
- Tasks: Be the go-to person for customers, solving their tech queries and ensuring top-notch service.
- Company: Join a forward-thinking company in the fenestration sector with a supportive team.
- Benefits: Competitive pay, opportunities for growth, and a chance to enhance your tech skills.
- Other info: Dynamic work environment with plenty of room for personal and professional development.
- Why this job: Make a real difference by helping customers and developing your career in tech support.
- Qualifications: Experience in customer service and a passion for technology are essential.
The predicted salary is between 30000 - 40000 £ per year.
Chase Taylor Recruitment are currently working with an established and innovative business within the fenestration sector to recruit an experienced Support Coordinator. This is an exciting opportunity for a Support Coordinator with strong industry knowledge and excellent customer service skills to join a specialist team supporting customers with software and system-related enquiries.
The Opportunity
As a Support Coordinator, you will become a key point of contact for customers, helping to resolve technical and operational queries while working closely with internal departments to ensure a high standard of service delivery. The position offers genuine scope to develop your technical knowledge and progress within the support function.
Main Duties
- Act as a first point of contact for customers via telephone, email and support ticketing systems.
- Investigate and resolve customer queries, escalating issues where necessary.
- Work alongside internal technical and training teams to ensure customer issues are dealt with effectively.
- Maintain accurate customer records and activity logs within the CRM system.
- Provide regular updates to customers regarding ongoing support cases.
- Assist with quality assurance and testing of software enhancements and new releases.
- Contribute to continuous improvement initiatives within the support department.
Candidate Requirements
Previous experience within a customer support role is essential.
Support Coordinator employer: Chase Taylor Recruitment Ltd
Join a forward-thinking company in the fenestration sector that values innovation and customer service excellence. As a Support Coordinator, you'll benefit from a collaborative work culture that encourages professional growth and offers opportunities to enhance your technical skills. Located in a dynamic environment, this role provides a unique chance to make a meaningful impact while being part of a supportive team dedicated to delivering top-notch service.
Contact Details:
Chase Taylor Recruitment Ltd Recruitment Team
