Account Administrator in Newport

Account & Procurement Coordinator – Windows & Doors

Location

Office-Based

Salary

Competitive Salary DOE + Benefits

The Company

Our client is a well-established supplier within the fenestration industry, specialising in the supply of high-quality uPVC and aluminium windows and doors to commercial, trade, and local authority customers.

The Role

This is a varied office-based role combining account management support, procurement coordination, order processing, and customer service responsibilities.

The successful candidate will be responsible for managing day-to-day communication with a local authority client, processing orders accurately, liaising with suppliers, inputting data onto internal systems, and ensuring projects and deliveries run smoothly from order through to completion.

This role would suit someone with strong administration and organisational skills, ideally with experience within the windows and doors, construction, or fenestration industry.

Key Responsibilities

• Managing and supporting a key local authority customer account.
• Processing customer orders accurately and efficiently.
• Inputting and maintaining data across internal systems and databases.
• Liaising with suppliers regarding pricing, availability, and deliveries.
• Assisting with procurement and purchasing activities.
• Coordinating delivery schedules and updating customers on order progress.
• Handling customer enquiries via phone and email in a professional manner.
• Ensuring all documentation and records are maintained accurately.
• Supporting internal departments including sales, operations, and logistics.
• Monitoring stock levels and assisting with supplier coordination where required.
• Resolving customer queries and escalating issues when necessary.
• Maintaining strong working relationships with customers and suppliers.

Requirements

• Previous experience within an administration, account coordination, procurement, or customer service role.
• Experience within the fenestration, windows and doors, glazing, or construction industry would be advantageous.
• Strong organisational skills and attention to detail.
• Excellent communication and customer service skills.
• Comfortable processing orders and managing large volumes of data.
• Good IT skills including Microsoft Office and internal CRM/order processing systems.
• Ability to work independently and as part of a team.
• Professional and proactive approach to work.

Desirable Experience

Experience working with local authority or social housing contracts.Knowledge of uPVC and aluminium window and door products.Experience using order processing or procurement systems within the construction or manufacturing sector.

Package

• Competitive salary depending on experience
• Pension scheme
• On-site parking
• Career development opportunities
• Stable and growing business within the fenestration industry

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