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For Companies At a Glance
- Tasks: Install roller and garage doors while ensuring top-notch customer satisfaction and safety.
- Company: Join a reputable company known for its professionalism and reliability in door installations.
- Benefits: Enjoy opportunities for personal development and collaboration with a supportive team.
- Why this job: Be the face of the company, making a real impact on customer experiences and satisfaction.
- Qualifications: Experience with door products, installation processes, and remote communication is essential.
- Other info: Stay updated with the latest techniques and contribute to continuous improvement.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a dynamic and experienced Installation Engineer to deliver top-quality installations of roller doors, garage doors and related products. You will be responsible for ensuring that installations are completed to the highest standards, with a focus on customer satisfaction, safety, and efficiency.
RESPONSIBILITIES
- Carry out installations of roller doors and related products in residential properties.
- Ensure all installations are completed efficiently, with a focus on safety, accuracy, and customer satisfaction.
- Work closely with the Direct Sales team and Surveyors to ensure seamless coordination between the initial sale, survey, and final installation.
- Provide feedback to Sales and Survey teams on customer expectations, site conditions and any issues that may impact the installation process.
- Be the face of the company during installations, representing the company’s values of professionalism, reliability, and customer service.
- Address any customer queries or concerns on-site in a professional manner, ensuring a positive experience.
- Adhere to all health and safety regulations and company policies during installations.
- Maintain high standards of workmanship, ensuring all products meet company and regulatory quality standards.
- Report on job completion, noting any issues, delays, or site-specific challenges, and complete necessary documentation.
- Troubleshoot and resolve any issues that arise during the installation process, ensuring minimal disruption to the customer.
- Collaborate with the after-sales team to address any remedial work required, ensuring timely and effective resolutions.
- Provide regular feedback to the Operations team regarding the installation process, customer satisfaction, and areas for improvement.
- Stay up-to-date with product updates, installation techniques, and best practices to ensure ongoing personal development and improvement.
- Attend internal Field Quality & Technical Liaison Reviews to coordinate Field issues.
WORK EXPERIENCE REQUIREMENTS
- Knowledge of Door products and assembly materials.
- Knowledge of Installation processes and troubleshooting.
- Experience of working & communicating remotely.
Locations
Installation Engineer employer: Chase Taylor Recruitment Ltd
Contact Detail:
Chase Taylor Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installation Engineer
✨Tip Number 1
Familiarise yourself with the specific types of roller and garage doors we install. Understanding the products inside out will not only boost your confidence but also help you answer any technical questions during the interview.
✨Tip Number 2
Highlight your experience in customer service during your interactions with us. As an Installation Engineer, you'll be the face of our company, so showcasing your ability to handle customer queries professionally will set you apart.
✨Tip Number 3
Demonstrate your knowledge of health and safety regulations relevant to installations. Being well-versed in these guidelines shows that you prioritise safety and can maintain high standards during your work.
✨Tip Number 4
Prepare to discuss your troubleshooting skills and past experiences where you've resolved installation issues. We value engineers who can think on their feet and ensure minimal disruption for our customers.
We think you need these skills to ace Installation Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in installation engineering, particularly with roller doors and garage doors. Emphasise any previous roles where you demonstrated customer service skills and adherence to safety regulations.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that align with the responsibilities listed in the job description, such as working closely with sales teams or addressing customer queries on-site.
Showcase Technical Skills: Detail your knowledge of door products, assembly materials, and installation processes in your application. If you have experience troubleshooting during installations, be sure to include examples that demonstrate your problem-solving abilities.
Highlight Communication Skills: Since the role involves working closely with various teams and customers, emphasise your communication skills. Provide examples of how you've effectively collaborated with others in past roles, especially in remote settings.
How to prepare for a job interview at Chase Taylor Recruitment Ltd
✨Showcase Your Technical Knowledge
Be prepared to discuss your understanding of door products and installation processes. Highlight any relevant experience you have with roller doors and related products, as well as your troubleshooting skills.
✨Emphasise Customer Service Skills
Since you'll be the face of the company during installations, it's crucial to demonstrate your ability to handle customer queries professionally. Share examples of how you've ensured customer satisfaction in previous roles.
✨Demonstrate Safety Awareness
Familiarise yourself with health and safety regulations relevant to installations. Be ready to discuss how you prioritise safety in your work and any specific practices you follow to ensure a safe working environment.
✨Prepare for Team Collaboration Questions
Expect questions about how you work with sales teams and surveyors. Think of examples where you've successfully collaborated with others to ensure smooth installations and address any challenges that arose.
