At a Glance
- Tasks: Process customer orders and handle enquiries with professionalism.
- Company: Join a growing business with a friendly and supportive team.
- Benefits: Enjoy Monday to Friday hours and early finishes on Fridays.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Make a real difference in customer service and build strong relationships.
- Qualifications: Previous experience in customer service or administration is preferred.
The predicted salary is between 24750 - 30250 £ per year.
Are you an organised and customer-focused administrator with a passion for delivering outstanding service?
Do you thrive in a fast-paced environment and enjoy building strong relationships with customers?
We're looking for a
Customer Service Administrator to become a key member of a busy customer service team, supporting customers from order through to delivery.
If you're a great communicator with excellent attention to detail and enjoy solving problems, we'd love to hear from you.
What you'll be doing
- Processing customer orders accurately and efficiently.
- Handling customer enquiries via phone and email with professionalism.
- Providing stock availability updates and delivery ETAs.
- Liaising with Sales, Warehouse and Logistics teams to ensure smooth order fulfilment.
- Supporting the external sales team with day-to-day administration.
- Maintaining accurate customer records and company systems.
- Delivering exceptional customer service at every stage of the customer journey.
What we're looking for
- Previous experience in a customer service or administration role.
- Excellent communication and telephone skills.
- Strong organisational skills with the ability to prioritise a busy workload.
- Good IT skills, including Microsoft Outlook, Word and Excel.
- A proactive, positive attitude and excellent attention to detail.
- Experience with order processing or within manufacturing, distribution or building products would be advantageous but isn't essential.
What's on offer
- Monday to Friday working hours with an early finish on Fridays.
- The opportunity to join a well-established, growing business.
- Friendly and supportive team environment.
- A varied role where your contribution genuinely makes a difference.
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Customer Service Administrator employer: Chase Taylor Recruitment Ltd
Chase Taylor Recruitment Ltd offers a dynamic work environment in Hull and East Yorkshire, where employees are encouraged to thrive through continuous improvement and lean practices. With a strong focus on employee development, the company provides ample opportunities for growth and advancement, fostering a collaborative culture that values innovation and teamwork. Joining this well-established business means being part of a team that is committed to excellence and making a meaningful impact in the uPVC production industry.
Contact Details:
Chase Taylor Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chase Taylor Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chase Taylor Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chase Taylor Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Chase Taylor Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chase Taylor Recruitment Ltd!
How to prepare for a job interview at Chase Taylor Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
