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For Companies At a Glance
- Tasks: Lead a customer care team to ensure top-notch service and resolve complex issues.
- Company: Established manufacturer of windows and doors, known for quality and reliability.
- Benefits: Competitive salary, long-term career prospects, and a supportive work environment.
- Why this job: Shape the customer experience in a growing business and make a real impact.
- Qualifications: Experience in customer care management and strong leadership skills.
- Other info: Collaborative culture with opportunities for professional growth.
Our client is a well-established manufacturer and supplier of windows, doors, and associated glazing products, serving trade customers across the UK. Known for quality, reliability, and long-term customer relationships, the business continues to grow and is now seeking an experienced Customer Care Manager to lead and develop its customer service function.
This is a key leadership role, responsible for ensuring a consistently high level of service across the customer journey, from order placement through to delivery and aftersales support.
The Role
As Customer Care Manager, you will take ownership of the customer care team and processes, acting as the main escalation point for complex issues while driving service improvements across the business. Key responsibilities include:
- Managing and developing a customer care team to deliver excellent service standards
- Overseeing day-to-day customer enquiries, order issues, delivery queries, and aftersales support
- Acting as the senior point of contact for escalated complaints and resolutions
- Working closely with production, sales, and logistics teams to resolve issues efficiently
- Monitoring KPIs, response times, and customer satisfaction levels
- Identifying trends, root causes, and opportunities to improve processes and customer experience
- Supporting training, performance management, and team development
About You
- Proven experience in a Customer Care Manager, Customer Service Manager, or similar role
- Background within manufacturing, construction products, windows, doors, or a trade-focused environment is highly desirable
- Strong leadership and people-management skills
- Calm, professional approach to complaint handling and problem resolution
- Excellent communication and organisational skills
- Confident working cross-functionally in a fast-paced operational environment
What’s on Offer
- Competitive salary of £40,000 – £45,000
- Opportunity to shape and lead a critical customer-facing function
- Long-term career prospects within a stable and growing manufacturing business
- Supportive leadership team and collaborative working environment
For more information or to apply please contact Chase Taylor Recruitment quoting reference MM6473.
Customer Care Manager employer: Chase Taylor Recruitment Ltd
Contact Detail:
Chase Taylor Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer care or manufacturing. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service management. Think about how you’d handle escalated complaints or improve service processes. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've developed teams or improved customer satisfaction. This is your chance to demonstrate that you’re the perfect fit for leading the customer care function.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Care Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Care Manager role. Highlight your leadership experience and any relevant background in customer service within manufacturing or trade environments.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've improved customer service processes or led a team to success, and don’t forget to show your passion for delivering excellent customer care.
Showcase Your Problem-Solving Skills: In your application, emphasise your ability to handle complex issues and complaints. We want to see how you approach problem resolution and what strategies you've used to improve customer satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Chase Taylor Recruitment Ltd
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their products, values, and customer service philosophy. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
As a Customer Care Manager, you'll likely face scenario-based questions about handling complaints or improving service processes. Think of specific examples from your past experience where you've successfully resolved issues or led a team to enhance customer satisfaction.
✨Showcase Your Leadership Skills
Be ready to discuss your leadership style and how you've developed teams in previous roles. Highlight any training initiatives you've implemented or how you've motivated your team to achieve high service standards. This is crucial for a managerial position.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that demonstrate your interest in the role and the company. Inquire about their current challenges in customer care or how they measure success in this position. This shows that you're thinking critically about how you can contribute.
