Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the service department, managing customer queries and ensuring high-quality resolutions.
- Company: Established fenestration business with a focus on quality and customer satisfaction.
- Benefits: Competitive salary, 23 days holiday, ongoing training, and employee assistance programme.
- Why this job: Take ownership of service operations and make a real difference for customers.
- Qualifications: Experience in fenestration service, strong problem-solving skills, and excellent customer service.
- Other info: Dynamic role with opportunities for growth and development in a supportive environment.
The predicted salary is between 32000 - 44800 £ per year.
Job Type: Permanent, Full-Time
Hours: Monday to Friday, 40 hours per week
Salary: £32,000 per annum
An established fenestration business is seeking a hands-on Service Department Manager to take ownership of its service and remedial function, covering windows, doors, conservatories, and associated products. This is a key operational role, responsible for managing service activity from initial customer contact through to resolution, while ensuring high standards of quality, compliance, and customer satisfaction.
The successful candidate will manage service cases end to end, acting as the main point of contact for customers. You will also provide technical guidance relating to fenestration products, ensuring all service and remedial works comply with building regulations and recognised industry schemes such as CERTASS.
A core part of the role involves scheduling and prioritising the Service Engineer’s workload, ensuring warranty and urgent issues are addressed efficiently. You will also support customers and internal teams with advice on the correct use, care, and maintenance of products.
In addition, the role includes responsibility for chargeable service works, producing quotations for non-warranty repairs such as failed sealed units, hardware replacements, and lock repairs, helping to develop and grow service-based revenue.
Applicants should have a background in fenestration service and/or installation, with strong diagnostic and problem-solving skills. Experience managing engineer schedules, ordering parts, controlling service costs, and using Microsoft Office and CRM systems is essential. Excellent customer service skills and a full UK driving licence are required.
Desirable experience includes working with conservatories, NVQ Level 2 or 3 in Fenestration Installation or Repair, CERTASS MTC (or equivalent), and a sound understanding of relevant building regulations.
Benefits include a competitive salary, 23 days’ holiday plus bank holidays, ongoing product and health & safety training, a company mobile phone, and access to an employee assistance programme.
Service Department Manager in Clevedon employer: Chase Taylor Recruitment Ltd
Contact Detail:
Chase Taylor Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Department Manager in Clevedon
✨Tip Number 1
Network like a pro! Reach out to your connections in the fenestration industry and let them know you're on the hunt for a Service Department Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your knowledge of building regulations and industry standards like CERTASS. We want you to be able to showcase your expertise and problem-solving skills when discussing service cases and customer interactions.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it helps us keep track of your application and ensures you’re considered for the Service Department Manager position without any hassle.
We think you need these skills to ace Service Department Manager in Clevedon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in fenestration service and installation. We want to see how your skills match the job description, so don’t be shy about showcasing your diagnostic and problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Department Manager role. Share specific examples of how you've managed service cases or improved customer satisfaction in the past.
Show Off Your Technical Knowledge: Since this role involves providing technical guidance, make sure to mention any relevant qualifications like NVQ Level 2 or 3 in Fenestration Installation or Repair. We love seeing candidates who are well-versed in building regulations and industry standards!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re excited to see what you bring to the table, so hit that apply button and let’s get started!
How to prepare for a job interview at Chase Taylor Recruitment Ltd
✨Know Your Fenestration Stuff
Make sure you brush up on your knowledge of fenestration products and regulations. Be ready to discuss specific examples from your past experience that demonstrate your technical expertise and problem-solving skills in this area.
✨Showcase Your Customer Service Skills
Since this role is all about managing customer interactions, prepare to share stories that highlight your excellent customer service abilities. Think about times when you turned a negative situation into a positive outcome for a customer.
✨Be Ready to Discuss Scheduling and Management
The role involves scheduling and prioritising workloads, so come prepared with examples of how you've successfully managed engineer schedules or similar tasks in the past. Highlight any tools or systems you've used, like CRM software.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company’s service processes, team dynamics, or future projects. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
