At a Glance
- Tasks: Be the go-to person for customers, solving their tech queries and ensuring top-notch service.
- Company: Join a leading business in the fenestration sector with a supportive team culture.
- Benefits: Enjoy remote work, competitive salary, and opportunities for training and career growth.
- Other info: Gain long-term stability in a growing specialist business.
- Why this job: Combine your customer service skills with industry knowledge in a dynamic role.
- Qualifications: Experience in customer service or support, with strong communication and organisational skills.
Chase Taylor Recruitment are currently working with an established and innovative business within the fenestration sector to recruit an experienced Support Coordinator. This is an exciting opportunity for a Support Coordinator with strong industry knowledge and excellent customer service skills to join a specialist team supporting customers with software and system-related enquiries.
The Opportunity
As a Support Coordinator, you will become a key point of contact for customers, helping to resolve technical and operational queries while working closely with internal departments to ensure a high standard of service delivery. The position offers genuine scope to develop your technical knowledge and progress within the support function.
Main Duties
- Act as a first point of contact for customers via telephone, email and support ticketing systems.
- Investigate and resolve customer queries, escalating issues where necessary.
- Work alongside internal technical and training teams to ensure customer issues are dealt with effectively.
- Maintain accurate customer records and activity logs within the CRM system.
- Provide regular updates to customers regarding ongoing support cases.
- Assist with quality assurance and testing of software enhancements and new releases.
- Contribute to continuous improvement initiatives within the support department.
Candidate Requirements
- Previous experience within a customer service, support, administration or coordination role.
- Excellent communication skills, both written and verbal.
- Strong organisational skills with the ability to manage multiple priorities.
- A proactive and solutions-focused approach.
- Good working knowledge of Microsoft Office applications and CRM platforms.
- Experience working within the double glazing, windows and doors, conservatory, or wider fenestration industry is essential.
- An understanding of operational processes within a glazing business would be highly advantageous.
Desirable
- Previous experience supporting software systems.
- Knowledge of Business Micros, Window Designer, Evolution, or similar industry software.
- Experience providing higher-level technical support within the fenestration sector.
Benefits
- Fully remote working arrangement
- Competitive salary package.
- Supportive and collaborative team culture.
- Opportunities for ongoing training and career progression.
- Long-term stability within a growing specialist business.
If you have experience within the fenestration industry and are looking for a new challenge where you can combine your customer service skills with your sector knowledge, we would be keen to speak with you.
To find out more, click 'apply' or contact Dana at Chase Taylor Recruitment, quoting reference number MM6638.
Support Coordinator in Buckingham employer: Chase Taylor Recruitment Ltd
Join a forward-thinking company in the fenestration sector that values innovation and customer service excellence. As a Support Coordinator, you will benefit from a fully remote working arrangement, a competitive salary, and a supportive team culture that fosters professional growth and development. With opportunities for ongoing training and a commitment to long-term stability, this role offers a meaningful career path within a specialist business.
Contact Details:
Chase Taylor Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Support Coordinator in Buckingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chase Taylor Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chase Taylor Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Coordinator in Buckingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chase Taylor Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Chase Taylor Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chase Taylor Recruitment Ltd!
How to prepare for a job interview at Chase Taylor Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
