At a Glance
- Tasks: Provide technical support, troubleshoot issues, and test new CRM features.
- Company: Growing software business focused on CRM solutions for installation companies.
- Benefits: Competitive salary, fully remote work, and networking opportunities.
- Other info: Dynamic role with potential for career growth in tech and software.
- Why this job: Transition from hands-on installation to a tech-focused role while using your industry knowledge.
- Qualifications: Installation experience in windows, doors, or conservatories; strong IT and problem-solving skills.
Chase Taylor Recruitment are working on behalf of a growing software business providing CRM and business management solutions to window, door and conservatory installation companies.
We are looking for a Technical Support Coordinator with a genuine installation background to join the Support & Development team.
This is an ideal opportunity for someone who has worked within the windows, doors, glazing or conservatory installation sector and is looking to move away from being on the tools while continuing to use their industry knowledge.
The Role
You will provide technical support to customers, investigate system queries and work alongside developers, while also helping test new CRM features and software releases.
Key responsibilities include
- Providing 2nd/3rd line customer support via phone, email and tickets.
- Investigating system queries and troubleshooting technical issues.
- Testing CRM updates, new features and app functionality.
- Reproducing and documenting software bugs and verifying fixes.
- Liaising with customers, support teams and developers to resolve issues.
- Recording support activity and identifying recurring issues.
About You
Installation experience is essential.
We are particularly interested in candidates who have worked within a window, door, conservatory, glazing or fenestration installation business.
You could come from an installation, operations, coordination, technical support or office-based role, provided you have a strong understanding of how an installation business operates.
You should also have
- Good IT and CRM skills.
- Strong problem-solving and communication skills.
- Excellent attention to detail.
- The ability to investigate issues and explain solutions clearly.
- Confidence working independently in a remote environment.
Experience with software testing or QA would be advantageous.
What's on Offer?
- £26,500 – £30,000
- Fully remote working
- Monthly team meetings
- Networking opportunities
- Opportunity to move into a technical/software-focused career
- Varied role combining customer support, troubleshooting and QA
If you're an experienced window and door installer looking to move away from being on the tools and into a Technical Support Coordinator role, we'd be keen to speak with you.
Apply now or contact Dana at Chase Taylor Recruitment, quoting reference MM6638
Technical Support Coordinator in Birmingham employer: Chase Taylor Recruitment Ltd
Join a well-established manufacturing company in Great Wyrley as a Despatch/Transport Team Leader, where you will thrive in a supportive work culture that values teamwork and efficiency. With opportunities for professional growth and development, you will play a crucial role in ensuring timely deliveries while enjoying competitive benefits and a commitment to employee well-being. This position offers a unique chance to make a meaningful impact in a dynamic environment, making it an excellent choice for those seeking rewarding employment.
Contact Details:
Chase Taylor Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Coordinator in Birmingham
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Chase Taylor Recruitment Ltd or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Chase Taylor Recruitment Ltd.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Chase Taylor Recruitment Ltd.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Chase Taylor Recruitment Ltd that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Technical Support Coordinator in Birmingham
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Chase Taylor Recruitment Ltd.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Chase Taylor Recruitment Ltd and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Chase Taylor Recruitment Ltd
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Chase Taylor Recruitment Ltd uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
