At a Glance
- Tasks: Lead a dynamic reception team and ensure top-notch patient service.
- Company: Respected Training GP Practice with a commitment to high standards.
- Benefits: Competitive pay, supportive team, and long-term career stability.
- Other info: Easily accessible location with great transport links.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: Management experience in Primary Care and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
A highly regarded Training GP Practice in Hyde is looking to appoint an experienced Reception Manager to lead and support its busy front-of-house and administration team. This is an excellent opportunity for an experienced Primary Care professional seeking a long-term position within a supportive, well-organised Practice that is committed to high standards of patient care and continuous improvement. The Practice has an established reputation within the local community and maintains a Good CQC rating. As a Training Practice, they actively support learning, development, and progression for their team. The surgery is easily accessible via public transport and offers convenient nearby parking.
The Role
The Reception Manager will play a key leadership role within the Practice, overseeing the day-to-day running of reception and administrative services while ensuring an efficient, patient-focused experience. You will work closely with the Practice Management team to support operational performance, staff development, patient access, and regulatory compliance.
Key Responsibilities
- Oversee the daily operation of the reception and administration function
- Supervise, support, and develop reception and administrative staff
- Manage staff rotas, annual leave, sickness absence, and staffing cover
- Handle HR processes including performance management and disciplinary procedures in line with Practice policy
- Ensure a consistently high standard of patient service and manage complaints or escalations professionally
- Support and oversee appointment systems, patient access, and workflow management
- Monitor incoming calls, Docman workflow, referrals, emails, and task allocation
- Ensure compliance with NHS guidelines, GDPR, safeguarding, and confidentiality requirements
- Maintain accurate administrative records and effective internal processes
- Support CQC preparation, audits, and quality improvement initiatives
- Promote efficient use of clinical systems including EMIS Web and Docman
- Act as a key liaison between patients, clinicians, staff, and external healthcare organisations
About You
To be considered for this role, you should have:
- Previous management experience within a GP Practice or Primary Care setting
- Strong working knowledge of EMIS Web and Docman
- Experience managing reception or administration teams
- Excellent communication and organisational skills
- A calm, professional, and patient-focused approach
- The ability to manage competing priorities within a fast-paced environment
- A good understanding of NHS processes, patient confidentiality, and compliance standards
What’s on Offer
- Competitive hourly rate depending on experience
- Supportive and friendly team environment
- Opportunity to work within a respected Training Practice
- Stable, long-term opportunity within Primary Care
- Accessible location with strong transport links
If you are an experienced Primary Care Reception Manager looking for your next opportunity within a well-run GP Surgery, we would welcome your application. Apply today and Rob will be in touch to discuss the role further.
Reception Manager in Hyde employer: Chase Medical
Join a highly regarded Training GP Practice in Hyde, where you will be part of a supportive and well-organised team dedicated to high standards of patient care. With a strong focus on employee development and a Good CQC rating, this role offers a stable long-term opportunity in a friendly environment, easily accessible by public transport and with convenient parking options. Embrace the chance to lead a dynamic reception team while contributing to continuous improvement within the community.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in Hyde
✨Tip Number 1
Network like a pro! Reach out to your contacts in the healthcare sector, especially those who might know about openings at GP practices. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching the practice thoroughly. Understand their values, patient care standards, and any recent news. This will help you tailor your answers and show you're genuinely interested in joining their team.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've successfully managed teams or improved processes in previous roles. This will demonstrate that you're ready to take on the Reception Manager role with confidence.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Reception Manager in Hyde
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous management roles in GP practices and any relevant achievements to show us you're the right fit.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your experience aligns with our commitment to high standards of patient care. Keep it concise but impactful!
Showcase Your Communication Skills:As a Reception Manager, communication is key. In your application, demonstrate your ability to communicate effectively, whether it's through your writing style or by providing examples of how you've handled patient interactions in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Chase Medical
✨Know Your Practice
Before the interview, do your homework on the GP practice. Familiarise yourself with their values, patient care standards, and any recent news or achievements. This will show your genuine interest and help you tailor your answers to align with their goals.
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate your ability to lead and support a team. Prepare examples from your past experience where you've successfully managed staff, handled conflicts, or improved processes. Be ready to discuss how you can foster a positive team environment.
✨Understand Compliance and Regulations
Brush up on NHS guidelines, GDPR, and safeguarding protocols. Be prepared to discuss how you ensure compliance in your previous roles. This knowledge is crucial for the role and will highlight your commitment to maintaining high standards of patient care.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the practice's approach to patient care, team development, and how they handle challenges. This not only shows your enthusiasm but also helps you assess if the practice is the right fit for you.
