At a Glance
- Tasks: Lead and support a busy front-of-house team in a GP Practice.
- Company: A respected Training GP Practice in Hyde with a Good CQC rating.
- Benefits: Competitive hourly rate, supportive team, and long-term career stability.
- Other info: Accessible location with strong transport links and opportunities for professional development.
- Why this job: Join a well-organised practice committed to high standards of patient care.
- Qualifications: Management experience in Primary Care and knowledge of EMIS Web and Docman.
The predicted salary is between 30000 - 40000 £ per year.
A highly regarded Training GP Practice in Hyde is looking to appoint an experienced Reception Manager to lead and support its busy front-of-house and administration team. This is an excellent opportunity for an experienced Primary Care professional seeking a long-term position within a supportive, well-organised Practice that is committed to high standards of patient care and continuous improvement. The Practice has an established reputation within the local community and maintains a Good CQC rating. As a Training Practice, they actively support learning, development, and progression for their team. The surgery is easily accessible via public transport and offers convenient nearby parking.
The Role
The Reception Manager will play a key leadership role within the Practice, overseeing the day-to-day running of reception and administrative services while ensuring an efficient, patient-focused experience. You will work closely with the Practice Management team to support operational performance, staff development, patient access, and regulatory compliance.
Key Responsibilities
- Oversee the daily operation of the reception and administration function
- Supervise, support, and develop reception and administrative staff
- Manage staff rotas, annual leave, sickness absence, and staffing cover
- Handle HR processes including performance management and disciplinary procedures in line with Practice policy
- Ensure a consistently high standard of patient service and manage complaints or escalations professionally
- Support and oversee appointment systems, patient access, and workflow management
- Monitor incoming calls, Docman workflow, referrals, emails, and task allocation
- Ensure compliance with NHS guidelines, GDPR, safeguarding, and confidentiality requirements
- Maintain accurate administrative records and effective internal processes
- Support CQC preparation, audits, and quality improvement initiatives
- Promote efficient use of clinical systems including EMIS Web and Docman
- Act as a key liaison between patients, clinicians, staff, and external healthcare organisations
About You
To be considered for this role, you should have:
- Previous management experience within a GP Practice or Primary Care setting
- Strong working knowledge of EMIS Web and Docman
- Experience managing reception or administration teams
- Excellent communication and organisational skills
- A calm, professional, and patient-focused approach
- The ability to manage competing priorities within a fast-paced environment
- A good understanding of NHS processes, patient confidentiality, and compliance standards
What’s on Offer
- Competitive hourly rate depending on experience
- Supportive and friendly team environment
- Opportunity to work within a respected Training Practice
- Stable, long-term opportunity within Primary Care
- Accessible location with strong transport links
If you are an experienced Primary Care Reception Manager looking for your next opportunity within a well-run GP Surgery, we would welcome your application. Apply today and Rob will be in touch to discuss the role further.
Reception Manager in Bury employer: Chase Medical
Join a highly regarded Training GP Practice in Hyde, where you will be part of a supportive and well-organised team dedicated to high standards of patient care. With a strong focus on employee development and a Good CQC rating, this role offers a stable long-term opportunity in a friendly environment, easily accessible by public transport and with convenient parking options. Embrace the chance to lead a dynamic reception team while contributing to continuous improvement within the community.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in Bury
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Chase Medical.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Chase Medical.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Chase Medical, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Reception Manager in Bury
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Chase Medical.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Chase Medical.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Chase Medical. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Chase Medical. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Chase Medical
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Chase Medical’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
