Customer Service Supervisor – Hull – £36,000 – Fixed Term Contract 12 months Great service starts with great people! Are you an experienced customer service professional with a passion for delivering exceptional service and leading a team? Do you thrive in a fast-paced environment where building strong customer relationships and driving continuous improvement are key? If so, this could be the perfect opportunity for you! We’re looking for a proactive and customer-focused Customer Service Supervisor to lead a busy team, oversee day-to-day operations and ensure customers receive an outstanding level of service. You’ll play a key role in developing your team, monitoring performance, resolving queries and working closely with colleagues across the business to improve processes and customer satisfaction. If you’re a natural leader who takes ownership, enjoys solving problems and knows how to bring out the best in others, we’d love to hear from you! Package & Benefits:
- Free products
- Free parking
- The opportunity to lead and develop a customer service team
- A collaborative working environment focused on quality, service and continuous improvement
Job Title Responsibilities:
- Oversee the day-to-day operations of the customer service team, ensuring a consistently high standard of service.
- Build and maintain strong relationships with customers, conducting regular calls and performance reviews to understand their needs and resolve any issues.
- Lead, coach and develop customer service team members, providing training, mentoring and support to drive performance.
- Monitor, report and maintain key business and customer service KPIs, identifying opportunities for improvement.
- Manage invoice queries, working closely with finance and commercial teams to ensure issues are resolved efficiently.
- Develop and maintain effective customer service policies and procedures, promoting consistency and best practice.
- Work collaboratively with internal departments to ensure customer requirements are met and service levels remain high.
- Ensure export and customs documentation is completed accurately and within required timescales.
- Champion a customer-first culture, taking ownership of challenges and driving continuous improvement across the department.
Required Skills & Experience:
- Proven experience in customer service or a similar customer-facing role, ideally within a supervisory or team leadership position.
- Excellent communication and interpersonal skills, with the confidence to build effective relationships with both internal and external customers.
- A customer-focused approach, with strong problem-solving skills and the ability to resolve queries efficiently.
- Experience monitoring performance metrics, reporting KPIs and identifying opportunities to improve service delivery.
- Experience managing invoice queries or working with export and customs documentation would be beneficial.
The ideal candidate will be a confident communicator, a supportive team player and a logical thinker who enjoys finding solutions. You’ll lead by example, build lasting customer relationships and take pride in delivering an excellent customer experience.
Customer Service Supervisor • Kingston upon Hull
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Customer Service Supervisor employer: Chase & Holland
Join a dynamic service-led organisation in Chesterfield as an Assistant Management Accountant, where you will thrive in a supportive work culture that prioritises employee development and growth. With competitive salaries and opportunities for professional advancement, this company fosters a collaborative environment that values your contributions and encourages meaningful work.
