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- Tasks: Support colleagues with IT issues via phone, email, or ticketing system.
- Company: Chase de Vere is a dynamic company with 650 colleagues across 18 offices.
- Benefits: Enjoy flexible benefits, a birthday day off, and two paid volunteering days each year.
- Why this job: Join a nurturing culture with opportunities for growth and community impact.
- Qualifications: 1-2 years in a Helpdesk/Service Desk role; knowledge of Windows OS and Office365 required.
- Other info: ITIL certification is a plus; comprehensive training and funded exams provided.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Service Desk Technician role at Chase de Vere
Join to apply for the Service Desk Technician role at Chase de Vere
Direct message the job poster from Chase de Vere
We are currently recruiting an IT Service Desk Technician to join our team. This role is pivotal in ensuring we continue to support our colleagues with any technical issues that may arise and resolve in a timely manner.
As a company, we are made up of circa 650 colleagues across 18 offices and the role of our IT Service Desk Technicians is to support each and every one of them on a day to day basis.
The Role
The IT team keep the wheels turning at Chase de Vere! Forgot your password? Printer not working? Lost an important piece of work? Our IT Service Desk Team are the people who we will call to save the day.
Our Service Desk Support technician are the interface into the IT department for all end users. The role deals with all initial queries and incidents logged via a central Service Desk incident logging tool. Incidents are dealt with or escalated as necessary ensuring that all incidents are resolved within SLA and first response is not violated.
As well as requiring the technical knowledge, this role requires excellent customer service skills and patience. Remember, what seems simple to you is completely alien for most.
WHAT YOUR ROLE WILL INVOLVE
- Responding promptly to IT support requests received via phone, email, or the ticketing system, ensuring resolution within agreed Service Level Agreements (SLAs).
- Diagnosing and resolving a wide range of technical issues, including hardware, software, and network-related problems.
- Escalating unresolved or complex incidents to the Service Desk Manager or the Systems & Security team, following escalation protocols.
- Installing, configuring, and maintaining desktop and laptop devices, ensuring optimal performance and user readiness.
- Identifying and flagging recurring incidents or patterns for problem management and long-term resolution.
- Managing the repairing, replacing, or recovering lost, damaged, or faulty IT equipment in line with company procedures.
- Supporting the onboarding and offboarding process, including user account setup, access provisioning, and equipment allocation or retrieval.
- Maintaining accurate and up-to-date documentation within internal systems, including the Service Desk Knowledgebase, to support knowledge sharing and continuous improvement.
Experience and Skills
- 1 to 2 years’ experience working in a busy Helpdesk/Service Desk environment
- Strong knowledge of Windows OS and Office365
- Experience with Azure Active Director
- Problem solving techniques and capabilities
- ITIL certification would be beneficial
WHAT\’S IN IT FOR YOU?
By joining Chase de Vere, you’ll have a progressive career with great benefits and a nurturing culture that makes you part of something special.
- Opportunity to earn an annual bonus
- A day off for your birthday
- Life assurance – 4 x salary
- Comprehensive induction and training programme
- Funded exams and paid study leave
- A wide range of voluntary flexible benefits to suit your individual needs
- The option to buy additional holiday days
- Cycle to work Scheme
- Two paid volunteering days each year, to support your local community
- Employee Assistance Programme with access to a 24/7 helpline
- Access to our free mortgage service, through our internal mortgage team
- Our Employee Forum and Diversity & Inclusion group
- Local and companywide events in support of our company charities
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
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Job function
Finance and Information Technology
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Service Desk Technician employer: Chase de Vere
Contact Detail:
Chase de Vere Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Technician
✨Tip Number 1
Familiarise yourself with common IT issues and solutions, especially those related to Windows OS and Office365. Being able to discuss specific examples of problems you've solved in the past will show your technical competence during any conversations.
✨Tip Number 2
Brush up on your customer service skills. Since this role requires excellent communication and patience, think of scenarios where you successfully helped someone with a technical issue and be ready to share those experiences.
✨Tip Number 3
Understand the importance of SLAs in a Service Desk environment. Be prepared to discuss how you would prioritise tasks and manage time effectively to meet these agreements, as this is crucial for the role.
✨Tip Number 4
Network with current or former employees of Chase de Vere if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying through our website.
We think you need these skills to ace Service Desk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in a Service Desk environment. Emphasise your technical skills with Windows OS, Office365, and any experience with Azure Active Directory.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and problem-solving abilities. Mention specific examples of how you've resolved technical issues in the past and how you can contribute to the team at Chase de Vere.
Highlight Relevant Certifications: If you have an ITIL certification or any other relevant qualifications, make sure to include these in your application. This will demonstrate your commitment to professional development and understanding of IT service management.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Service Desk Technician role.
How to prepare for a job interview at Chase de Vere
✨Showcase Your Technical Skills
Make sure to highlight your experience with Windows OS, Office 365, and any familiarity with Azure Active Directory. Be prepared to discuss specific technical issues you've resolved in the past.
✨Demonstrate Customer Service Excellence
Since this role requires excellent customer service skills, think of examples where you've successfully helped users with technical problems. Show that you can be patient and understanding, even when dealing with frustrated colleagues.
✨Understand the Importance of SLAs
Familiarise yourself with Service Level Agreements (SLAs) and be ready to discuss how you prioritise tasks to meet these agreements. This shows that you understand the urgency of IT support.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about your problem-solving techniques. Prepare a few scenarios where you identified recurring issues and how you approached resolving them, as this will demonstrate your analytical skills.
