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- Tasks: Join us as a Post Room Administration Assistant, handling mail and document management daily.
- Company: Chase de Vere is a leading financial services company focused on delivering exceptional client experiences.
- Benefits: Enjoy a supportive work environment with opportunities for personal development and flexible working arrangements.
- Why this job: Be part of a dynamic team, enhancing your skills while contributing to a reputable company's success.
- Qualifications: GCSEs in Maths and English, plus 2 years of mailroom experience preferred.
- Other info: This is a 6-month full-time contract based in Salford Quays.
The predicted salary is between 24000 - 36000 £ per year.
6 MONTH FTC
SALFORD QUAYS
To provide an effective and efficient service, contributing to the smooth running of the business by providing a high quality, proactive and professional mailroom and scanning service to promote the best possible image of Chase de Vere. To provide a service that will support the day-to-day operation of the business including, but not limited to, Clients, Providers and the wider business.
To offer the most efficient and effective service possible while adhering to strict FCA regulations and internal Chase de Vere procedures. The job holder needs to be an excellent team member with a flexible approach to work to suit business needs and changing priorities.
Responsibilities
- Sort, collate and distribute all incoming Mail and courier parcels into bundles for scanning or delivery.
- Preparation and scanning of documents into our internal document management system.
- Issue all Outgoing mail in line with the company postage policy.
- To provide additional delivery or collection services within the building as directed.
- To adhere to internal company asset register.
- Ensure that high priority incoming and outgoing mail is processed in accordance with its priority level.
- To perform regular quality checks resolving any issues with both hard copy and electronic postal scanning systems and redirect inaccurately addressed mail to correct recipient.
- Carry out other duties as required, including but not limited to moving files & boxes, photocopying, binding, separating and scanning of client files from cold storage and maintaining accurate archiving records to/from our off-site storage provider.
- Attention to detail is to be applied at all times to ensure right first time results.
- Highlight any challenges to the Operational Improvement Manager ensuring that the best solution is applied and that the risk to the business and the clients are kept at a minimum.
- Provide MI information to managers on a regular basis.
- Take responsibility of personal development.
- Ability to work on own initiative and be proactive in problem solving, with clients, advisers and providers.
- To ensure that client service standards are adhered to at all times.
- To ensure that tasks are carried out in accordance with CdV procedures and to Legal and Regulatory standards, this will be monitored through objectives and KPIs.
- To develop and maintain good working relationships with clients, product providers and colleagues throughout the Company.
Skills & Knowledge
- Educated to GCSE or equivalent standard (to include Maths & English)
- 2 years mailroom based administration experience preferably within the FS Industry
- Experience in providing and analysing MI information
- Accurate computing skills
- Excellent communication skills, both oral and written
- Strong interpersonal skills
- Experience of working to targeted service standards
- Proven track record in delivering customer satisfaction
- Knowledge of regulatory requirements is desirable
- Ability to organise and prioritise workload
- Adaptable/flexible approach to work within a changing environment
- Strong team player
- Ability to build professional relationships at all levels
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Post Room Administration Assistant employer: Chase de Vere
Contact Detail:
Chase de Vere Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Room Administration Assistant
✨Tip Number 1
Familiarise yourself with the specific responsibilities of the Post Room Administration Assistant role. Understanding the day-to-day tasks, such as sorting and distributing mail, will help you demonstrate your knowledge during any interviews or discussions.
✨Tip Number 2
Highlight your experience in mailroom administration or similar roles when networking. Connect with current or former employees on platforms like LinkedIn to gain insights about the company culture and expectations, which can give you an edge.
✨Tip Number 3
Prepare to discuss how you handle high-pressure situations and prioritise tasks. Given the nature of the role, showcasing your ability to manage time effectively and maintain attention to detail will be crucial.
✨Tip Number 4
Demonstrate your proactive problem-solving skills by thinking of examples from your past experiences. Be ready to share how you've resolved issues in a mailroom setting or improved processes, as this aligns with the job's requirements.
We think you need these skills to ace Post Room Administration Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in mailroom administration and customer service. Emphasise any previous roles where you sorted and distributed mail or managed document scanning.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and how your skills align with the responsibilities listed. Mention your attention to detail and ability to work under pressure, as these are crucial for this position.
Highlight Relevant Skills: In your application, specifically mention skills such as accurate computing, communication, and interpersonal abilities. Provide examples of how you've successfully met service standards in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Post Room Administration Assistant role.
How to prepare for a job interview at Chase de Vere
✨Showcase Your Attention to Detail
Given the importance of accuracy in sorting and scanning mail, be prepared to discuss examples from your past experience where your attention to detail made a significant difference. Highlight any specific instances where you caught errors or improved processes.
✨Demonstrate Teamwork Skills
As a Post Room Administration Assistant, you'll need to work closely with colleagues. Share examples of how you've successfully collaborated in a team setting, especially in high-pressure situations. This will show that you're a strong team player.
✨Familiarise Yourself with FCA Regulations
Understanding the regulatory environment is crucial for this role. Brush up on relevant FCA regulations and be ready to discuss how you would ensure compliance in your daily tasks. This shows your commitment to maintaining high standards.
✨Prepare for Problem-Solving Scenarios
The job requires proactive problem-solving skills. Think of a time when you faced a challenge in a previous role and how you resolved it. Be ready to explain your thought process and the outcome, as this will demonstrate your initiative and critical thinking.
