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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch service and continuous improvement.
- Company: Join a forward-thinking financial services firm with a supportive culture.
- Benefits: Enjoy 25 days holiday, annual bonus, and flexible benefits tailored to you.
- Why this job: Make a real impact while developing your leadership skills in a collaborative environment.
- Qualifications: Experience in administration and team management within financial services is essential.
- Other info: Engage in community support through paid volunteering days and company events.
The predicted salary is between 36000 - 60000 £ per year.
As a Team Manager you will work closely with our Operations Manager to ensure your team is motivated, continually developed and consistently providing the best level of service to our clients and advisers. You will be working with colleagues of varying levels of experience and will strive for the best possible standards throughout.
What your role will involve
- Team Management: Day to day oversight and management of one of our Business Processing Teams. Acting as first point of contact for queries and escalations, managing workloads within the team and identifying training needs and areas for continuous improvement. Undertake quarterly one to one’s meetings with individuals and annual appraisals.
- Processing and Administration: Deal with the day to day technical and process queries from Central Operations Administrators, Advisers and third party providers in order to take the appropriate action to ensure the query is dealt with in a timely and effective manner, referring more complex queries to the Operations Manager. Work closely with the Operations Manager to identify and implement the necessary changes to processes, procedures and working practices within the team to address the outputs of process reviews, internal audits and quality checks. Proactively deliver and promote excellent client service in accordance with FCA guidelines, internal policy and procedure and company service standards.
- Work allocation: Assess the department’s workload and capacity on a daily basis in order to effectively resource manage, prioritising and reallocating the work as required, to provide an excellent service to clients. Ensure that during periods of holiday and sickness, there is the appropriate level of resource available at all times.
- MI reports: Assist the Operations Manager and Senior Manager/s with collating and implementing the output from the MI reports on a regular basis.
- Auditing/quality checks: Carry out regular Quality checks in order to identify any issues which might indicate a training or development need within the team. Produce recommendations, and support the Operations Manager to implement the necessary changes.
- Communication: Develop and maintain good working relationships with the Operations Manager, Senior Managers, Advisers, Servicing Administrators, Paraplanners and Central Service teams in order to ensure effective communication across the business. Initiate and develop working relationships with third party providers to identify challenges and drive forward change to realise efficiencies. Work alongside 2 other Business Processing Team Managers, to ensure a cohesive and collaborative working environment. Ensure the Department receives effective and consistent communication.
What you will need:
- A good level of experience in an administration role within the financial services, ideally within an IFA.
- Experience of leading or managing a team.
- A good knowledge and understanding of a wide range of financial products, including employee benefits products.
- Ability to build and develop effective working relationships at all levels.
- Some experience of training on a one to one basis and in a group environment.
What’s in it for you?
- Opportunity to earn an annual bonus.
- 25 days holiday, plus bank holidays.
- A day off for your birthday.
- Life assurance – 4 x salary.
- Comprehensive induction and training programme.
- Funded exams and paid study leave.
- A wide range of voluntary flexible benefits to suit your individual needs.
- The option to buy additional holiday days.
- Cycle to work Scheme.
- Two paid volunteering days each year, to support your local community.
- Employee Assistance Programme with access to a 24/7 helpline.
- Access to our free mortgage service, through our internal mortgage team.
- Our Employee Forum and Diversity & Inclusion group.
- Local and companywide events in support of our company charities.
Team Manager – Processing Operations in Manchester employer: Chase de Vere Medical
Contact Detail:
Chase de Vere Medical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager – Processing Operations in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Team Manager role. You never know who might have the inside scoop on an opening or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and client service. We recommend doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams or improved processes in previous roles. This will demonstrate your ability to manage and develop a team effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Team Manager – Processing Operations in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your team management experience and any relevant financial services background to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've motivated teams or improved processes in previous roles, so we can see your potential impact at StudySmarter.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use professional language but keep it friendly – we want to get a sense of your personality too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Chase de Vere Medical
✨Know Your Team Management Skills
Make sure you can talk confidently about your experience in managing teams. Prepare examples of how you've motivated team members, handled escalations, and identified training needs. This will show that you understand the importance of leadership in a processing operations role.
✨Familiarise Yourself with Financial Products
Brush up on your knowledge of financial products, especially employee benefits. Be ready to discuss how these products work and how they relate to client service. This will demonstrate your expertise and readiness to tackle technical queries.
✨Showcase Your Communication Skills
Think of instances where you've developed strong working relationships with colleagues or third-party providers. Be prepared to share how effective communication has led to improved processes or client satisfaction. This is crucial for the role, so make it a focal point in your interview.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific situations, like managing workloads during peak times or conducting quality checks. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to implement changes effectively.
