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- Tasks: Lead and motivate a dynamic administration team to deliver top-notch client service.
- Company: Join Chase de Vere, a progressive financial services company with a nurturing culture.
- Benefits: Enjoy 25 days holiday, annual bonus, life assurance, and flexible benefits.
- Why this job: Make a real impact by enhancing client experiences and developing your team.
- Qualifications: Experience in administration supervision and a solid understanding of financial products.
- Other info: Access to training, volunteering days, and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
As a Team Manager you will work closely with our Head of Client Support to ensure your team is motivated, continually developed and consistently providing the best level of service to our clients and advisers. You will be working with colleagues of varying levels of experience and will strive for the best possible standards throughout.
Responsibilities
- Team Management: Responsible for the day-to-day oversight and management of the administration team. Acting as first point of contact for queries, managing workloads within the team and identifying training needs and areas for continuous improvement. To hold regular one to one meetings with individuals.
- Client Service: To deal with the day to day technical and process queries from Administrators, advisers and clients and to take the appropriate action to ensure the query is dealt with in a timely and effective manner, referring more complex queries to the Regional Operations Manager. To work closely with the Head of Client Support, to identify and implement the necessary changes to processes, procedures and working practices within the team to address the outputs of the audits and quality checks. To proactively deliver and promote excellent client service in accordance with FCA guidelines, internal policy and procedure and company service standards.
- Work allocation: To assess the department's workload and capacity on a daily basis, prioritising and reallocating the work as required, to provide an excellent service to the adviser and the clients. To ensure that during periods of holiday and sickness, there is the appropriate level of administration support for advisers at all times. At busy time periods the team manager will also be expected to assist with the work if/when required.
- MI reports: To assist the Head of Client Support, and Senior Manager/s with collating and implementing the output from the MI reports on a regular basis. Ensure that they use the Operations Dashboard to discuss the admin MI in 121's which feed through to the appraisals.
- Auditing/quality checks: To carry out regular department audits, including monthly file reviews, in order to identify any errors which might indicate a training or development need within the team. To produce recommendations, and to support the Head of Client Support, to implement the necessary changes.
- Communication: To hold team 'huddles' on a regular basis, providing the team with key updates including any changes to process and procedure. To discuss work levels within the department, reallocating work as appropriate. To develop and maintain good working relationships with the Head of Client Support, Senior Managers, Paraplanning Managers, Advisers, Central Operations and Central Service teams in order to ensure effective communication across the business. To act as the point of contact for the Senior Manager/s in the office in order to assist with any day-to-day queries.
What you will need
- A good level of experience in an administration supervisory role within the financial services, ideally within an IFA.
- Experience of leading or managing a team.
- A good knowledge and understanding of a wide range of financial products, including employee benefits products.
- Ability to build and develop effective working relationships at all levels.
- Some experience of training on a one-to-one basis and in a group environment.
What's in it for you?
- By joining Chase de Vere, you'll have a progressive career with great benefits and a nurturing culture that makes you part of something special.
- Opportunity to earn an annual bonus.
- 25 days holiday, plus bank holidays.
- A day off for your birthday.
- Life assurance – 4 x salary.
- Comprehensive induction and training programme.
- Funded exams and paid study leave.
- A wide range of voluntary flexible benefits to suit your individual needs.
- The option to buy additional holiday days.
- Cycle to work Scheme.
- Two paid volunteering days each year, to support your local community.
- Employee Assistance Programme with access to a 24/7 helpline.
- Access to our free mortgage service, through our internal mortgage team.
- Our Employee Forum and Diversity & Inclusion group.
- Local and companywide events in support of our company charities.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Other
Team Manager – Administration in London employer: Chase de Vere Medical
Contact Detail:
Chase de Vere Medical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager – Administration in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Team Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and client service. Think about your past experiences and how they align with the responsibilities listed in the job description. We want you to shine!
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've motivated your team or improved processes in previous roles. This will demonstrate that you’re not just a manager, but a true leader.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company.
We think you need these skills to ace Team Manager – Administration in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your administration supervisory experience and any team management roles you've had. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Team Manager role. Share specific examples of how you've motivated teams and improved client service in previous positions. Let us know what makes you tick!
Showcase Your Communication Skills: As a Team Manager, communication is key! In your application, demonstrate your ability to build relationships and manage workloads effectively. We love candidates who can convey their thoughts clearly and engage with different levels of experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Chase de Vere Medical
✨Know Your Team Management Skills
Make sure you can talk about your experience in managing teams effectively. Prepare examples of how you've motivated your team, handled workloads, and identified training needs. This will show that you're ready to take on the day-to-day oversight required for the role.
✨Demonstrate Client Service Excellence
Be ready to discuss how you've dealt with client queries in the past. Think of specific instances where you provided excellent service or improved processes. This will highlight your commitment to delivering top-notch client support, which is crucial for this position.
✨Showcase Your Communication Skills
Since you'll be holding regular team huddles and one-to-ones, it's important to demonstrate your communication abilities. Prepare to share how you've effectively communicated changes and updates in previous roles, ensuring everyone is on the same page.
✨Familiarise Yourself with Financial Products
Brush up on your knowledge of financial products, especially employee benefits. Being able to discuss these confidently will show that you understand the industry and can lead your team effectively in addressing technical queries.
