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- Tasks: Provide proactive support to clients and advisers in the Personal Injury sector.
- Company: Join a top independent financial adviser committed to client-focused service.
- Benefits: Enjoy 25 days holiday, annual bonus, and flexible benefits tailored to you.
- Other info: Be part of a nurturing culture with excellent training and community support.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: A-Level or equivalent, with admin experience and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a PIT (Personal Injury Team) Administrator that wants to play a crucial part in improving peoples’ lives. We work at pace but as One Team.
The PICOP team provides specialist financial advice to solicitors and clients within the Personal Injury and Court of Protection arena. The key function of the role is to deliver a proactive, efficient support service to the Adviser while providing an excellent service to clients, solicitors, barristers, and the Court Funds (within the courts). The role holder will be in frequent communication with clients (their families and legal representatives) who may have sustained severe or life-changing injuries and who must be handled with empathy and patience at all times.
Your Day-to-day Role
- Working closely with the lead Administrator to provide a comprehensive administration service to the team's unique Personal Injury Trust Service.
- To liaise with clients, ensuring all relevant Trust documentation is issued correctly.
- To liaise with third parties (banks, solicitors, benefit agencies), acting as the contact for ongoing queries including client support with benefit queries.
- To produce the relevant paperwork for the client, on behalf of the Adviser.
- To process Trust and compliance documentation in accordance with the agreed service and quality standards.
- To incorporate the issuing and chasing payment of invoices.
- To ensure that the information on the database is accurate and up to date.
- To act as the point of contact for all new enquiries from clients, solicitors, and barristers.
- To assist with queries from Advisers, clients, and solicitors/barristers, taking the appropriate action to ensure the query is dealt with in a timely and effective manner.
- To proactively deliver technical support and excellent client service in accordance with Personal Injury Trust, FCA, and HMRC regulations, as well as internal policy and procedures and company service standards.
What you will need
- Qualified to A-Level standard or equivalent essential.
- Experience within an administration role, preferably within the Financial Services industry.
- Good communication skills, both verbal and written, with the ability to instil confidence.
- Excellent planning and organisational skills, with a proactive approach to the role and management of your individual workload.
- Excellent attention to detail.
What’s in it for you?
- By joining Chase de Vere, you’ll have a progressive career with great benefits and a nurturing culture that makes you part of something special.
- Opportunity to earn an annual bonus.
- 25 days holiday, plus bank holidays.
- A day off for your birthday.
- Life assurance – 4 x salary.
- Comprehensive induction and training programme.
- Funded exams and paid study leave.
- A wide range of voluntary flexible benefits to suit your individual needs.
- The option to buy additional holiday days.
- Cycle to work Scheme.
- Two paid volunteering days each year, to support your local community.
- Employee Assistance Programme with access to a 24/7 helpline.
- Access to our free mortgage service, through our internal mortgage team.
- Our Employee Forum and Diversity & Inclusion group.
- Local and companywide events in support of our company charities.
Personal Injury Team Admin — Proactive Client Support in Bury employer: Chase de Vere Medical
Contact Detail:
Chase de Vere Medical Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Injury Team Admin — Proactive Client Support in Bury
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how they align with your skills. This will help you show them why you're the perfect fit for the Personal Injury Team Admin position.
✨Tip Number 3
Practice your communication skills! Since you'll be liaising with clients and solicitors, being clear and confident is key. Role-play common scenarios with a friend to get comfortable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Personal Injury Team Admin — Proactive Client Support in Bury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Personal Injury Team Admin role. Highlight any relevant admin experience, especially in financial services, and don’t forget to showcase your communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping clients and how your proactive approach aligns with our One Team ethos. Keep it friendly yet professional.
Showcase Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. You could even mention specific examples of how you've demonstrated this skill in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Chase de Vere Medical
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Personal Injury Team Administrator. Familiarise yourself with the key functions mentioned in the job description, such as liaising with clients and third parties. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy Skills
Given the sensitive nature of the role, it's crucial to convey your ability to handle clients with empathy and patience. Prepare examples from your past experiences where you've successfully supported individuals in challenging situations. This will highlight your suitability for the position and reassure the interviewers of your interpersonal skills.
✨Demonstrate Attention to Detail
As an administrator, attention to detail is key. Be ready to discuss how you ensure accuracy in your work, especially when dealing with important documentation. You might want to share specific instances where your meticulousness has positively impacted your previous roles.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the training programme, or how they measure success in this role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.