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- Tasks: Manage properties, troubleshoot maintenance issues, and deliver exceptional service to clients.
- Company: Join Chestertons, a respected London estate agency with over 200 years of experience.
- Benefits: Enjoy competitive salary, generous holiday allowance, and unique perks like birthday leave.
- Why this job: Be part of a dynamic team and make a real impact in property management.
- Qualifications: Previous property management experience and strong organisational skills required.
- Other info: Hybrid role after settling period with excellent career growth opportunities.
The predicted salary is between 32000 - 34000 £ per year.
Location: Knightsbridge
Hours: 40 hours per week, Monday - Friday (hybrid role once settling period has been passed)
Salary: £32000- £34000 + Commission
Fixed Term Contract
We are currently recruiting for a Property Manager to join our thriving Property Management Department. The ideal candidate will have previous experience in property management and thrive working under pressure. We are looking for an energetic individual who takes pride in delivering exceptional service levels and enjoys a fast-paced, high volume environment.
Main Duties:
- Embrace the Chestertons brand and core values
- Protect our Clients Asset and work in their best interests
- Retain Management on the Portfolio
- Prioritising and troubleshooting key maintenance issues (floods, boilers, leaks and appliances)
- The ability to scrutinise quotes on behalf of the client
- Understanding how to add value when sending an inspection report
- Negotiate deposit deduction in a fair and efficient manner, within required timeframes
- Understanding KPI’s required for role
- Understand importance of leaving notes on RPS and attaching documents to letters folder consistently
- Understand the importance of setting and following up on tasks consistently to assist with personal management of issues, and to support colleagues in your absence
- Develop understanding of client accounts and statements
- Attend Local branch and participate in their morning meeting as per rota and fulfil inspection requirements
- Attend weekly 1 : 1 meetings with Senior leadership team
- Understand roles of supporting departments including lettings, compliance, accounts and tenancy progression and when to contact them
- Support others growth and development.
- Ensuring current portfolio is fully compliant, e.g. EICR, Gas Safety Certificate
- Ensure that both Tenants and Landlords have been informed about the end of Tenancy process
- Providing guidance on the process of deposit dilapidations
Attributes:
- Can work under pressure – understand where to seek support / how to escalade complaints
- Good organisational and time management skills
- Seek work capacity exists
- Self-awareness of knowledge gaps
- Provide excellent customer service in every interaction with internal colleagues and external clients
- Show high engagement and willingness to learn
About The Company
About Us
Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.
Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.
Perks That Make a Difference:
Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.
Property Manager in Twickenham employer: Chase Buchanan Group
Contact Detail:
Chase Buchanan Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager in Twickenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the hunt for a Property Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Chestertons is all about exceptional service, so think of examples from your past experiences that showcase your ability to deliver just that. Show them you’re the energetic individual they’re looking for!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you, focusing on common property management scenarios. This will help you articulate your problem-solving skills and how you handle pressure, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Chestertons team.
We think you need these skills to ace Property Manager in Twickenham
Some tips for your application 🫡
Show Your Experience: Make sure to highlight your previous experience in property management. We want to see how you've thrived under pressure and delivered exceptional service in fast-paced environments.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and attributes mentioned in the job description. This shows us you’re genuinely interested in the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and get straight to the good stuff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Chase Buchanan Group
✨Know Your Property Management Stuff
Make sure you brush up on your property management knowledge before the interview. Understand key concepts like maintenance prioritisation, compliance requirements, and how to negotiate deposit deductions. This will show that you're not just familiar with the role but also passionate about it.
✨Show Off Your Customer Service Skills
Since delivering exceptional service is a big part of the job, be ready to share examples of how you've provided great customer service in the past. Think of specific situations where you went above and beyond for clients or resolved issues effectively.
✨Demonstrate Your Organisational Skills
The role requires good organisational and time management skills, so come prepared with examples of how you've managed multiple tasks or projects simultaneously. Highlight any tools or methods you use to stay organised, as this will resonate well with the interviewers.
✨Engage with the Company Culture
Familiarise yourself with Chestertons' brand values and culture. During the interview, express how your personal values align with theirs. Showing that you understand and appreciate their ethos can set you apart from other candidates.
