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For Companies At a Glance
- Tasks: Lead a dynamic team in the Build to Rent sector, driving occupancy and customer satisfaction.
- Company: Join Chestertons, a respected London estate agency with over 200 years of experience.
- Benefits: Enjoy competitive salary, generous holiday allowance, and unique perks like birthday leave.
- Why this job: Be a brand ambassador and make a real impact in a fast-growing industry.
- Qualifications: 3-5 years in residential lettings, with strong leadership and client management skills.
- Other info: Diverse and inclusive workplace committed to equal opportunities for all applicants.
The predicted salary is between 36000 - 60000 £ per year.
Location: Mayfair / Site Based, London
Hours: Monday to Friday, 9:00am – 6:00pm, occasionally Saturdays (as required)
Salary: Competitive, DOE
We are looking for an experienced and commercially driven Leasing Manager to lead our new and successful dedicated Build to Rent (BTR) team covering schemes across London and the South West. This is an exciting opportunity for a confident brand ambassador with strong leadership skills and knowledge of the BTR and built sector to manage a motivated young team and work closely with institutional clients across a high-quality BTR portfolio. This role is ideal for someone who thrives in a service-led environment, enjoys building long-term client relationships, and has a proven track record of driving occupancy, performance, and customer satisfaction.
The Role
As Leasing Manager, you will take ownership of the day-to-day performance of the team, leading, coaching, and motivating your team while ensuring a best-in-class customer experience. You will work closely with BTR clients and operators, asset managers, and internal stakeholders to maximise leasing performance and deliver against agreed service levels.
Key Responsibilities
- Find new clients and schemes and pitch for new business
- Lead, mentor, and develop a high-performing boutique lettings team, fostering a professional, positive, and service-led culture
- Act as a brand ambassador, delivering an exceptional customer journey aligned with Build to Rent values
- Build and maintain strong relationships with key BTR clients, asset managers, and stakeholders
- Set, manage, and monitor individual and team targets and KPIs, including leasing velocity, occupancy, and renewal rates
- Manage revenue, costs, and incentives in line with agreed budgets and client mandates
- Produce accurate, consistent, and timely management and client reports
- Take ownership of escalated complaints, ensuring swift and effective resolution in line with SLAs and brand standards
- Ensure full compliance with residential lettings legislation, Build to Rent operating standards, and company policies
- Oversee lettings systems, processes, and reporting tools to ensure operational efficiency
- Monitor market trends and competitor activity to inform pricing, leasing campaigns, and business planning
- Support new instructions, scheme mobilisations, and portfolio growth within the Build to Rent sector
About You
- 3‑5 years experience in residential lettings, ideally with at least 1 year in a management role
- Proven experience in Build to Rent or large‑scale residential lettings (preferred)
- Strong leadership experience managing and developing high‑performing teams
- A consistent track record of achieving and exceeding lettings targets and KPIs
- Strong understanding of institutional client expectations and service‑level delivery
- Excellent knowledge of residential lettings legislation and compliance
- Commercially astute with a data‑driven approach to performance and reporting
- Able to balance client management, team leadership, and hands‑on operational delivery
- Strong understanding of the residential rental market and the differences between traditional lettings and Build to Rent
About The Company
Chestertons: Established for over 200 years, Chestertons is a successful London-based estate agency with over 30 branches across the capital. We are a highly-respected authority on London property and take pride in our reputation as an innovative and dynamic business.
Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.
Perks That Make a Difference
Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.
We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.
Build To Rent Leasing Manager in Twickenham employer: Chase Buchanan Group
Contact Detail:
Chase Buchanan Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Build To Rent Leasing Manager in Twickenham
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the Build to Rent sector. You never know who might have the inside scoop on job openings or be looking for someone just like you.
✨Tip Number 2
Show off your expertise! When you get the chance, share your insights on social media or in professional groups. This not only positions you as a knowledgeable candidate but also helps you connect with potential employers.
✨Tip Number 3
Prepare for interviews by researching the company and its BTR portfolio. Tailor your answers to highlight how your experience aligns with their goals. Remember, they want to see how you can drive occupancy and customer satisfaction!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Campions.
We think you need these skills to ace Build To Rent Leasing Manager in Twickenham
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your experience in residential lettings and any management roles you've held. We want to see how your background aligns with the Build to Rent sector, so don’t hold back on those achievements!
Tailor Your Application: Take a moment to customise your application for this role. Use keywords from the job description to show us you understand what we're looking for. It’ll make your application stand out and show us you’re genuinely interested!
Be Personable: We love a good personality! When writing your application, let your character shine through. Share your passion for customer service and team leadership, as we’re looking for someone who can inspire and motivate others.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Chase Buchanan Group
✨Know Your BTR Inside Out
Make sure you brush up on your knowledge of the Build to Rent sector. Understand the key players, current trends, and what sets BTR apart from traditional lettings. This will show that you're not just familiar with the role but genuinely passionate about it.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and developed teams in the past. Think about specific challenges you faced and how you motivated your team to achieve targets. This is crucial for a Leasing Manager role, so be ready to discuss your leadership style.
✨Demonstrate Client Relationship Building
Be prepared to talk about your experience in building long-term relationships with clients. Share specific instances where you’ve gone above and beyond to meet client expectations, as this aligns perfectly with the service-led environment they’re looking for.
✨Understand the Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to leasing, such as occupancy rates and leasing velocity. Be ready to discuss how you’ve used data to drive performance in previous roles, as this will highlight your commercially astute approach.
