Build To Rent Leasing Coordinator in Twickenham

We are looking for an organised, proactive, and customer‑focused Leasing Coordinator to support our Build to Rent Leasing team in London. This role is central to the smooth day‑to‑day operation of a boutique lettings team, ensuring high standards of service delivery for both residents and institutional clients. The ideal candidate will have experience in residential lettings administration or coordination, with a strong understanding of compliance, customer service, and ideally the operational demands of Build to Rent schemes. You will work closely with the Leasing Manager and wider team to support listing management, leasing activity, client reporting, and marketing.

Main Duties

• Provide comprehensive administrative and operational support to the Build to Rent Lettings Manager
• Coordinate the end‑to‑end lettings process, from enquiry through to move‑in, ensuring a seamless resident journey
• Manage applicant and move‑in coordination
• Liaise with internal departments, clients, and third‑party suppliers to ensure lettings milestones and SLAs are met
• Maintain accurate and up‑to‑date records on lettings systems, CRM platforms, and client reporting tools
• Support the preparation of weekly and monthly client reports
• Assist with scheme launches, leasing campaigns, marketing and mobilisation of new schemes and mandates
• Monitor competitor activity and local market intelligence to support pricing and leasing strategies

Attributes & Experience

• Previous experience in residential lettings and/or BTR administration or coordination
• Strong organisational skills with excellent attention to detail
• Confident communicator with a professional and customer‑focused approach
• Ability to manage multiple tasks and priorities in a fast‑paced environment
• Strong IT skills, including CRM and property management systems
• Team‑oriented with a proactive and flexible attitude
• Understanding of the BTR sector and its service‑led approach to residential lettings
• Ability to find creative and innovative approaches to problems

About The Company

Chestertons: Established for over 200 years, Chestertons is a successful London‑based estate agency with over 30 branches across the capital. We are a highly‑respected authority on London property and take pride in our reputation as an innovative and dynamic business.

Campions: Campions is one of the fastest growing sales and lettings agency groups in the UK. It currently includes the Chestertons, Chase Buchanan, Retirement Homesearch and Campions Lettings & Management brands which collectively sell, rent and manage thousands of properties across the country every year.

Perks That Make a Difference

Benefits: Employee assistance programme, competitive holiday allowance + public holidays, charity matching and payroll giving, contribution towards eye care tests, annual flu vaccination vouchers, birthday leave, health cash plan plus a range of other additional benefits that are linked to specific job grades.

We are an equal opportunities employer, we welcome applications from everyone who is excited by the opportunity to join us. At Campions, we are committed to creating a diverse and inclusive workplace. We will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran status, neurodiversity status, or disability status.